edinburgh logo smallCity of Edinburgh Council
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“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.”

Neil Jamieson, CEC Customer Service Manager

guildford logo smallGuildford Borough Council
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“It gives customers the ability to interact with our services out of hours. It provides users with information or news and customers can propose special arrangements, request exemptions and discounts and leave information out of hours. It also allows us to send out text links to users referring them to information on our website.”

Belinda Hayden, Exchequer Services Manager

Case Studies and TestimonialsDorset Council
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“It was clear to me that Inform has a comprehensive understanding of the issues that local authorities face. In the past, I’ve spoken to several companies, and they don’t necessarily have a full grasp of the complexities involved in administering a Revenues & Benefits service.”

Stuart Dawson, Head of Revenue & Benefits

sandwell logo smallSandwell Metropolitan Council
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Self Service has played a crucial part in our call handling strategy and we are pleased to announce we will be extending our partnership with Inform Communications for another year. Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries, providing the equivalent work of 12 F.T.E’s.  The cost and efficiency gains we have made within our Revenues and Benefits call centre have been considerable. Coupled with this is the greatly improved 24/7 service to our customers, who can now access Revenues and Benefits information round the clock without waiting in lengthy queues or being told we are closed.

Ian Hubball, Revenues and Benefits Manager

Case Studies and TestimonialsLondon Borough of Tower Hamlets
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…Self Service has played a crucial part in our call handling strategy, providing customers with 24/7 service access, and handling over 50% of enquiries without agent’s involvement.  This has greatly improved our service to customers who can now access information at a time convenient to them without waiting in lengthy queues or being told we are closed.  In addition, agents take only the calls that need their expertise, and a greater number are resolved at first point of contact.

Steve Hill, Benefits Manager

Case Studies and Testimonials

Cambridge City Council

“We spoke to other councils that achieved significant reductions in call volumes before we signed up with Inform Communications. The projects started as a pilot project, and going forward we have received a lot of help and support form them. It wasn’t just put in and forgotten about, through fine tuning we were able to achieve significant reductions. The changes to system are done quickly and we are looking forward how Inform will help us to integrate artificial intelligence, web services and chatbots. Their solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.”

Jonathan James, Head of Customer Services at Cambridge City Council

Case Studies and TestimonialsSomerset Council

“My team includes front line staff who often work alone in very rural/wild areas of countryside, and can be in vulnerable situations. We needed a lone worker support solution that was accessible at week-ends and night-time as well as during office hours. Crisys works for us as it is stand-alone, straightforward to use and flexible in respect of changing staff – it does of course require a phone signal and that’s something to check in rural areas. This system is effective, affordable and backs up our health and safety policies.”

Chris Edwards, Manager – Quantock Hills AONB Team

Case Studies and Testimonials
Sunderland City Council

“The CRISYS system has been helping us to support staff who work off-site and who may find themselves in situations that make them unexpectedly vulnerable. The system is simple to use, available for users to access on a 24/7 basis and fits in seamlessly with all our existing staff safety systems.”

Neil Hogarth, Control Room Facilities & Marketing Manager

Case Studies and Testimonials
Norfolk City Council

“Our lone workers have been using the CRISYS system since January 2006. The system has helped them to feel more confident about visits in the community and most staff find the CRISYS system simple and easy to use. The CRISYS system has enabled us to fulfill our Health and Safety Lone Working Policy requirements in a professional way and provides good value”.

Chris Small, Head of Service, Norfolk Youth Offending Team

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We’ve been helping public and private sector businesses save money and improve their service for over 25 years. Fill in the form below for a demo and to find out how we can help your organisation, too.

We’ve been helping public and private sector businesses save money and improve their service for over 25 years. Fill in the form below for a demo and to find out how we can help your organisation, too.

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