Answer 70% of calls with our Intelligent Telephony service

Automate 70% of telephone enquiries, improve call centre efficiency and increase customer satisfaction with Inform’s Intelligent Telephony service.

Provide responses to high volume enquiries 24 hours a day, leaving your agents free to handle more complex calls.  Each Telephony system is designed to your organisation’s precise requirements and can be designed and implemented in as little as 6 weeks.

Answer 70% of calls with our Intelligent Telephony service

Automate 70% of telephone enquiries, improve call centre efficiency and increase customer satisfaction with Inform’s Intelligent Telephony service.

Provide responses to high volume enquiries 24 hours a day, leaving your agents free to handle more complex calls.  Each Telephony system is designed to your organisation’s precise requirements and can be designed and implemented in as little as 6 weeks.

Loading...
  • Complete implementation from start to finish. We provide you with everything you need to successfully deploy your Telephony, including full scripts and content

  • Better understand your users and harness the power of Big Data with advanced, real-time analytics and reporting

  • Fast development time means your Telephony service is built, tested, and ready for deployment within 6 weeks

  • Personalise customer service by recognising repeat callers and allow them to pick up where they left off

Loading...
  • Complete implementation from start to finish. We provide you with everything you need to successfully deploy your Telephony, including full scripts and content

  • Better understand your users and harness the power of Big Data with advanced, real-time analytics and reporting

  • Fast development time means your Telephony service is built, tested, and ready for deployment within 6 weeks

  • Personalise customer service by recognising repeat callers and allow them to pick up where they left off

request a demo
get in touch

How does it work?

Inform Intelligent Telephony systems are automated services that enable callers to navigate a series of menus by responding to prompts with their keypad.

This allows organisations to provide information to high-volume enquiries without the need for human intervention. It can also be used to route callers to the most appropriate human agent, reducing wait times and providing a more satisfactory experience in the process.

How does it work?

Inform Intelligent Telephony systems are automated services that enable callers to navigate a series of menus by responding to prompts with their keypad.

This allows organisations to provide information to high-volume enquiries without the need for human intervention. It can also be used to route callers to the most appropriate human agent, reducing wait times and providing a more satisfactory experience in the process.

request a demo
speak to our team

Installation

Telephony solutions can be built, tested, and ready for deployment within 6 weeks. We provide support both during and after the installation process and design systems that are responsive to feedback. This allows them to be adapted and improved over time.

Setup

The setup process involves integrating the Telephony system with both front and back-office systems. Telephony is most valuable when implemented within an omnichannel system that encourages users to move seamlessly between channels. Consequently, a considerable amount of the setup period is dedicated to ensuring both users and information can travel freely.

Data and Reporting

In order to best serve your customers, you need to understand how they behave. Our Telephony solutions are backed by a comprehensive analytics platform that allows you to make informed decisions based on hard data. We provide data relating to all major KPIs and draft regular reports communicating key information in a clear and accessible manner.

Installation

Telephony solutions can be built, tested, and ready for deployment within 6 weeks. We provide support both during and after the installation process and design systems that are responsive to feedback. This allows them to be adapted and improved over time.

Setup

The setup process involves integrating the Telephony system with both front and back-office systems. Telephony is most valuable when implemented within an omnichannel system that encourages users to move seamlessly between channels. Consequently, a considerable amount of the setup period is dedicated to ensuring both users and information can travel freely.

Data and Reporting

In order to best serve your customers, you need to understand how they behave. Our Telephony solutions are backed by a comprehensive analytics platform that allows you to make informed decisions based on hard data. We provide data relating to all major KPIs and draft regular reports communicating key information in a clear and accessible manner.

get in touch
request a demo

Read our case studies >>

Get in touch >>