Answer 90% of email enquiries with Self-Service Email
Handle more than 90% of email enquiries, improve customer satisfaction and free up your customer service team.
Inform’s self-serve email solution provides immediate responses to email enquiries, 24 hours a day. Supply customers with comprehensive answers, direct them to digital forms or migrate them to other online channels quickly and effectively.
Answer 90% of email enquiries with Self-Service Email
Handle more than 90% of email enquiries, improve customer satisfaction and free up your customer service team.
Inform’s self-serve email solution provides immediate responses to email enquiries, 24 hours a day. Supply customers with comprehensive answers, direct them to digital forms or migrate them to other online channels quickly and effectively.
- Content created just for you. We leverage our extensive experience to ensure your automated responses say just the right thing
Gain a 360° understanding of your users and harness the power of Big Data with advanced, real-time analytics and reporting
- Flexible notifications keep users informed of their progress and manage time expectations, ensuring your self-serve solution is a transparent and honest system that customers trust
- Integrated forms provide a seamless user experience and allow for easy information capture.
- Content created just for you. We leverage our extensive experience to ensure your automated responses say just the right thing
Gain a 360° understanding of your users and harness the power of Big Data with advanced, real-time analytics and reporting
- Flexible notifications keep users informed of their progress and manage time expectations, ensuring your self-serve solution is a transparent and honest system that customers trust
- Integrated forms provide a seamless user experience and allow for easy information capture.
How does it work?
Our self-service email systems improve first contact resolution rates by automating the response to many of the email enquiries you receive.
Automated responses either provide customers with the information they require or link to digital forms that allow them to action their enquiry.
How does it work?
Our self-service email systems improve first contact resolution rates by automating the response to many of the email enquiries you receive.
Automated responses either provide customers with the information they require or link to digital forms that allow them to action their enquiry.
Installation
Self-service email solutions are designed to be integrated quickly and efficiently into your existing customer service system. Digital forms can be customised to meet branding requirements and all of our standard forms are available in two versions – static and web-based.
Setup
A key aspect of the setup process is ensuring back office systems are open and receptive to the data gathered via self-serve email. We utilise our industry expertise to ensure all customer data is able to move freely between channels – allowing for a truly omnichannel system.
Data and Reporting
Analytics play a critical role in understanding the behaviour of your customers and improving services. We provide you with regular reports and real-time insights into all major performance metrics, so you can see how self-serve technologies are impacting your organisation and where services can be improved.
Installation
Self-service email solutions are designed to be integrated quickly and efficiently into your existing customer service system. Digital forms can be customised to meet branding requirements and all of our standard forms are available in two versions – static and web-based.
Setup
A key aspect of the setup process is ensuring back office systems are open and receptive to the data gathered via self-serve email. We utilise our industry expertise to ensure all customer data is able to move freely between channels – allowing for a truly omnichannel system.
Data and Reporting
Analytics play a critical role in understanding the behaviour of your customers and improving services. We provide you with regular reports and real-time insights into all major performance metrics, so you can see how self-serve technologies are impacting your organisation and where services can be improved.
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5 Ways To Handle More Customer Enquiries In Less Time In the modern contact centre, there’s a constant pressure to do more with less. Organisations are expected to provide world-beating customer service on relatively small budgets and often have to look for innovative ways to achieve this. One of the [read more]
Latest from our blog
5 Ways To Handle More Customer Enquiries In Less Time
5 Ways To Handle More Customer Enquiries In Less Time In the modern contact centre, there’s a constant pressure to do more with less. Organisations are expected to provide world-beating customer service on relatively small budgets and often have to look for innovative ways to achieve this. One of the [read more]