No. Service Departments Council Estimated Enquiries Received per annum Inform Estimated Enquiries Handled per annum FTE Saving per annum FTE (£)
1 Revenues and Benefits 0 0 0 0
2 Environmental Services 0 0 0 0
3 Registrars 0 0 0 0
4 Planning and Building Control 0 0 0 0
5 Parking 0 0 0 0
Savings 0 0
* 1 FTE handles 14,400 enquiries per annum
* 1 FTE @ £30,000 per annum

The forecast is based on Inform’s proven generic models for all the services.  Please contact us to discuss how this could be improving your customer service delivery and customer experience whilst providing key support 24/7 and savings for your resources.

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