• This service could release a minimum 50% of  your agent resources and generate cumulative net value/savings from £25,000
  • Provide you with true Omni-Channel capability  – telephone, SMS, mobile web and web-chat channels via the same central application
  • Respond to 100% of all initial Telephone enquiries instantly 24/7/365 and handle 50% of the enquiries without agent intervention
  • Respond to 100% of all E-Mail/Digital enquiries instantly 24/7/365 and handle 80% of the enquiries without agent intervention

The Inform Communications Registrars module can be built to your exact requirements and will seamlessly channel shift enquiries to “Tell us once” and Council portals.  This can be live and supporting you within just 6 weeks and will answer all initial enquiries.  Some of the most popular areas are:


  • Births and Deaths registration and certification
  • Marriages and Civil Partnerships
  • Citizenship and Nationalisation
  • Duplicate certification
  • Making appointments

The Registrars Service provides:

  • Comprehensive 24/7/365 Customer Service answering all initial enquiries
  • Data capture and integration
  • Captures voice files converting from speech to text for data integration
  • SMS links to e-forms
  • Links to your Payment Lines
  • Links to your Website
  • Links to your Email
  • Access to a skilled advisor at your discretion
  • Full Analytics support
  • Scalable to your exact requirements

For further information on how we can provide a bespoke multi-channel support service from UNDER £12,000, please contact us:

Further information

Have a question or want further information?
Call us on 01344 595 800 or just click Contact Us

G-Cloud small logo    Registrars