Our telephony system processes 100% of incoming calls by guiding callers through a series of carefully scripted prompts. Users respond using the numbers on their telephone’s keypad, with their replies determining whether the enquiry can be resolved by an automated response. If it cannot, the user is routed to the most appropriate, available human agent.
We work closely with your management team to design a telephony service that reflects your needs and demands. This process typically takes between four to six weeks, though this can vary depending on the scale of the project.
We integrate the telephony technology into both front and back-office systems using a deployment process based on three decades of experience. We also ensure seamless interaction with existing customer service technologies.
Data and Reporting
Our comprehensive data analysis platform allows you to monitor performance in real time and to generate insightful and intuitive reports that can help guide future decision-making.