Our Solutions

Our range of self-service solutions is designed to remove bottlenecks and customer frustrations at every stage of the customer journey. Explore our services below, or contact us to discuss a bespoke solution for your entire customer service provision.

Our Solutions

Our range of self-service solutions is designed to remove bottlenecks and customer frustrations at every stage of the customer journey. Explore our services below, or contact us to discuss a bespoke solution for your entire customer service provision.

Chatbots

Capable of automating 90% of website enquiries and more than 50% of telephone enquiries, Inform chatbots are being successfully deployed across both the public and private sectors, in a diverse array of operational contexts.

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Chatbots

Capable of automating 90% of website enquiries and more than 50% of telephone enquiries, Inform chatbots are being successfully deployed across both the public and private sectors, in a diverse array of operational contexts.

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Intelligent Telephony

Reduce call wait times and improve customer experience by automating 70% of your high-volume phone enquiries. Ready to deploy in 6 weeks.

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Intelligent Telephony

Reduce call wait times and improve customer experience by automating 70% of your high-volume phone enquiries. Ready to deploy in 6 weeks.

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Phone to Mobile Web

Seamlessly migrate customers from phone to our Intelligent Mobile Web solutions.

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Phone to Mobile Web

Seamlessly migrate customers from phone to our Intelligent Mobile Web solutions.

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Self Service email

Answer up to 90% of email enquiries, decrease wait times and improve the customer experience with automated email self-service.

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Self Service email

Answer up to 90% of email enquiries, decrease wait times and improve the customer experience with automated email self-service.

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Get in touch

Three decades of innovation means we know what change looks like. It means we know how to help our clients make that change

If you need support in digital transformation, or would like to discuss ways to cut costs while improving the customer experience, get in touch with our expert team. Call us on 01344 595 800 or fill in the form.

Get in touch

Three decades of innovation means we know what change looks like. It means we know how to help our clients make that change

If you need support in digital transformation, or would like to discuss ways to cut costs while improving the customer experience, get in touch with our expert team. Call us on 01344 595 800 or fill in the form.