Seamlessly migrate phone enquiries to digital completion

Move customers away from agent reliance and into digital provision with Inform’s Mobile Web solution.

Designed to interact with customers via SMS as soon as they contact you, your mobile web service will link to online forms, portals, information and other self-serve solutions. Customers receive 24/7 support, and your customer service agents are released to handle more complex enquiries.

Seamlessly migrate phone enquiries to digital completion

Move customers away from agent reliance and into digital provision with Inform’s Mobile Web solution.

Designed to interact with customers via SMS as soon as they contact you, your mobile web service will link to online forms, portals, information and other self-serve solutions. Customers receive 24/7 support, and your customer service agents are released to handle more complex enquiries.

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  • Bespoke build to meet your exact requirements in presentation and content
  • Repeat Caller Tracking, Data capture and transcription as standard
  • All telephone enquiries automatically linked to the Mobile Web solution
  • 4 service changes per year at no cost
  • Integrated SMS as standard linking to digital forms and information
  • Comprehensive real-time Analytics as standard
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  • Bespoke build to meet your exact requirements in presentation and content
  • Repeat Caller Tracking, Data capture and transcription as standard
  • All telephone enquiries automatically linked to the Mobile Web solution
  • 4 service changes per year at no cost
  • Integrated SMS as standard linking to digital forms and information
  • Comprehensive real-time Analytics as standard
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request a demo
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How does it work?

Mobile Web migrates callers from the telephone providing details of all FAQs whilst utilising your online forms and information to provide you and your customers with a 24/7 contact channel.

If the Mobile Web isn’t able to provide an answer, it routes the enquiry to an alternative channel or human agent.

How does it work?

Mobile Web migrates callers from the telephone providing details of all FAQs whilst utilising your online forms and information to provide you and your customers with a 24/7 contact channel. If the Mobile Web isn’t able to provide an answer, it routes the enquiry to an alternative channel or human agent.

Installation

Our cloud-hosted Mobile Web service is responsive and adaptable, allowing us to introduce changes and new applications into the system whenever and wherever necessary. This makes it a scalable service that grows alongside your business, meeting your developing needs and protecting your customer service provision from tomorrow’s challenges.

Setup

Our comprehensive understanding of the customer service environment allows us to streamline the setup process and deliver a complete Mobile Web service within a remarkably short period of time. The design, build, and implementation of a new service typically takes 8-10 weeks.

Data and Reporting

Mobile Web services are capable of providing answers to all FAQs as well as being able to link to all transactional gateways and online forms supporting and enhancing digital usage.

We ensure all information is at your disposal by running an enhanced, real-time analytics programme. As part of this system, your organisation will have access to real time operational and managerial reports, allowing you to monitor key metrics and assess and improve performance.

Installation

Our cloud-hosted Mobile Web service is responsive and adaptable, allowing us to introduce changes and new applications into the system whenever and wherever necessary. This makes it a scalable service that grows alongside your business, meeting your developing needs and protecting your customer service provision from tomorrow’s challenges.

Setup

Our comprehensive understanding of the customer service environment allows us to streamline the setup process and deliver a complete Mobile Web service within a remarkably short period of time. The design, build, and implementation of a new service typically takes 8-10 weeks. However, this is dependent on the size and complexity of the project.

Data and Reporting

Mobile Web services are capable of providing answers to all FAQs as well as being able to link to all transactional gateways and online forms supporting and enhancing digital usage.

We ensure all information is at your disposal by running an enhanced, real-time analytics programme. As part of this system, your organisation will have access to real time operational and managerial reports, allowing you to monitor key metrics and assess and improve performance.

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request a demo

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