Answer 70% of calls with Intelligent Telephony

Automate 70% of phone calls with Inform’s range of Intelligent Telephony designed especially for local government.

We’ve applied 30 years’ experience working with local government organisations to create tailored Telephony for some of the most high-demand council services. Explore the range below, or click to get an instant savings calculation.

calculate your savings

Answer 70% of calls with Intelligent Telephony

Automate 70% of phone calls with Inform’s range of Intelligent Telephony designed especially for local government.

We’ve applied 30 years’ experience working with local government organisations to create tailored Telephony for some of the most high-demand council services. Explore the range below, or click to get an instant savings calculation.

calculate your savings

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“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.”
Edinburgh City Council
"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost."
Dorset County Council
"By removing a significant number of basic phone calls, we were able to use staff for more valuable work"
Guildford Borough Council
"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries"
Sandwell Metropolitan Council
"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.”
Cambridge City Council

Offer 24/7 customer service, 365 days a year. Intelligent Telephony means your office hours don’t get in the way of providing customers with the information they want, when they want it.
Reduce costs and free up your team for more complex phone enquiries by completely automating routine responses
Easily connect your Intelligent Telephony service with other apps, web services and SMS – streamlining the user journey and providing a truly omnichannel experience
Comprehensive data collection and real-time analytics ensure that you better understand your customers and their needs

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“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.”
Edinburgh City Council
"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost."
Dorset County Council
"By removing a significant number of basic phone calls, we were able to use staff for more valuable work"
Guildford Borough Council
"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries"
Sandwell Metropolitan Council
"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.”
Cambridge City Council

Offer 24/7 customer service, 365 days a year. Intelligent Telephony means your office hours don’t get in the way of providing customers with the information they want, when they want it.
Reduce costs and free up your team for more complex phone enquiries by completely automating routine responses
Easily connect your Intelligent Telephony service with other apps, web services and SMS – streamlining the user journey and providing a truly omnichannel experience
Comprehensive data collection and real-time analytics ensure that you better understand your customers and their needs

request a demo

get in touch

A Bespoke Telephony Range for Local Government

Our unparalleled experience working with local government organisations means we’re able to provide a truly ‘plug and play’ Telephony solution. Your new system comes complete with a full range of tried-and-tested scripts and content and can be supporting service users in as little as 6 weeks.

Explore our range of Telephony solutions tailored to some of the most heavily used council services below. Alternatively, get in touch with our expert team to discuss your self-service needs.

A Bespoke Telephony Range for Local Government

360° Council Service

Revenues & Benefits

Environmental Services

Parking

Our scalable, all-round solution that can be expanded at your pace from 1–5 service areas.

Improve customer service while reducing expenditure for all benefit and claim-related enquiries

24/7 automated responses to bin collection enquiries, fly-tipping reports and more

Process 100% of parking queries, from scratchcard requests and permit/blue badge applications to payment for PCNs

Learn more

360° Council Service

Our scalable, all-round solution that can be expanded at your pace from 1–5 service areas.

Learn more

Revenues & Benefits

Improve customer service while reducing expenditure for all benefit and claim-related enquiries

Learn more

Environmental Services

24/7 automated responses to bin collection enquiries, fly-tipping reports and more

Learn more

Parking

Process 100% of parking queries, from scratchcard requests and permit/blue badge applications to payment for PCNs

Learn more

Registrations

School Admissions

Planning

Elections

Instantly respond to 100% of all initial Registration enquiries – without agent intervention – via Speech or Text

Provide key information 24/7, including school applications, waiting lists, appeal processes and more

Automate responses to all routine planning and building queries, freeing your agents up for more complex requests

Provide instant answers, 24/7 to voter registration, proxy voting registration, and other frequent election information queries

Learn more

Registrations

Instantly respond to 100% of all initial Registration enquiries – without agent intervention – via Speech or Text

Learn more

School Admissions

Provide key information 24/7, including school applications, waiting lists, appeal processes and more

Learn more

Planning

Automate responses to all routine planning and building queries, freeing your agents up for more complex requests

Learn more

Elections

Provide instant answers, 24/7 to voter registration, proxy voting registration, and other frequent election information queries

Learn more

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“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.”
Edinburgh City Council
"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost."
Dorset County Council
"By removing a significant number of basic phone calls, we were able to use staff for more valuable work"
Guildford Borough Council
"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries"
Sandwell Metropolitan Council
"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.”
Cambridge City Council

Find out more about our local government self-serve solutions

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“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.”
Edinburgh City Council
"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost."
Dorset County Council
"By removing a significant number of basic phone calls, we were able to use staff for more valuable work"
Guildford Borough Council
"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries"
Sandwell Metropolitan Council
"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.”
Cambridge City Council

Find out more about our local government self-serve solutions

Answer 70% of calls with Intelligent Telephony

Answer 70% of calls with Intelligent Telephony

“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.” Edinburgh City Council

"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost." Dorset County Council

"By removing a significant number of basic phone calls, we were able to use staff for more valuable work" Guildford Borough Council

"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries" Sandwell Metropolitan Council

"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.” Cambridge City Council

“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.” Edinburgh City Council

"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost." Dorset County Council

"By removing a significant number of basic phone calls, we were able to use staff for more valuable work" Guildford Borough Council

"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries" Sandwell Metropolitan Council

"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.” Cambridge City Council

A Bespoke Telephony Range for Local Government

A Bespoke Telephony Range for Local Government

360° Council Service

Revenues & Benefits

Environmental Services

Parking

360° Council Service

Revenues & Benefits

Environmental Services

Parking

Registrations

School Admissions

Planning

Elections

Registrations

School Admissions

Planning

Elections

“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.” Edinburgh City Council

"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost." Dorset County Council

"By removing a significant number of basic phone calls, we were able to use staff for more valuable work" Guildford Borough Council

"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries" Sandwell Metropolitan Council

"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.” Cambridge City Council

Find out more about our local government self-serve solutions

“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.” Edinburgh City Council

"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost." Dorset County Council

"By removing a significant number of basic phone calls, we were able to use staff for more valuable work" Guildford Borough Council

"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries" Sandwell Metropolitan Council

"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.” Cambridge City Council

Find out more about our local government self-serve solutions

Citizens Have Changed: Have Councils?

“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.”
Edinburgh City Council

"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost."
Dorset County Council

"By removing a significant number of basic phone calls, we were able to use staff for more valuable work"
Guildford Borough Council

"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries"
Sandwell Metropolitan Council

"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.”
Cambridge City Council

“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.”
Edinburgh City Council

"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost."
Dorset County Council

"By removing a significant number of basic phone calls, we were able to use staff for more valuable work"
Guildford Borough Council

"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries"
Sandwell Metropolitan Council

"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.”
Cambridge City Council

“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.”
Edinburgh City Council

"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost."
Dorset County Council

"By removing a significant number of basic phone calls, we were able to use staff for more valuable work"
Guildford Borough Council

"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries"
Sandwell Metropolitan Council

"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.”
Cambridge City Council

“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.”
Edinburgh City Council

"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost."
Dorset County Council

"By removing a significant number of basic phone calls, we were able to use staff for more valuable work"
Guildford Borough Council

"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries"
Sandwell Metropolitan Council

"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.”
Cambridge City Council