Answer 70% of calls with Intelligent Telephony
Automate 70% of phone calls with Inform’s range of Intelligent Telephony designed especially for local government.
We’ve applied 30 years’ experience working with local government organisations to create tailored Telephony for some of the most high-demand council services. Explore the range below, or click to get an instant savings calculation.
Answer 70% of calls with Intelligent Telephony
Automate 70% of phone calls with Inform’s range of Intelligent Telephony designed especially for local government.
We’ve applied 30 years’ experience working with local government organisations to create tailored Telephony for some of the most high-demand council services. Explore the range below, or click to get an instant savings calculation.
- Offer 24/7 customer service, 365 days a year. Intelligent Telephony means your office hours don’t get in the way of providing customers with the information they want, when they want it.
Reduce costs and free up your team for more complex phone enquiries by completely automating routine responses
Easily connect your Intelligent Telephony service with other apps, web services and SMS – streamlining the user journey and providing a truly omnichannel experience
- Comprehensive data collection and real-time analytics ensure that you better understand your customers and their needs
- Offer 24/7 customer service, 365 days a year. Intelligent Telephony means your office hours don’t get in the way of providing customers with the information they want, when they want it.
Reduce costs and free up your team for more complex phone enquiries by completely automating routine responses
Easily connect your Intelligent Telephony service with other apps, web services and SMS – streamlining the user journey and providing a truly omnichannel experience
- Comprehensive data collection and real-time analytics ensure that you better understand your customers and their needs
Our Self-Serve Systems Support…
A Bespoke Telephony Range for Local Government
Our unparalleled experience working with local government organisations means we’re able to provide a truly ‘plug and play’ Telephony solution. Your new system comes complete with a full range of tried-and-tested scripts and content and can be supporting service users in as little as 6 weeks.
Explore our range of Telephony solutions tailored to some of the most heavily used council services below. Alternatively, get in touch with our expert team to discuss your self-service needs.
A Bespoke Telephony Range for Local Government
360° Council Service
Revenues & Benefits
Environmental Services
Parking
Our scalable, all-round solution that can be expanded at your pace from 1–5 service areas.
Improve customer service while reducing expenditure for all benefit and claim-related enquiries
24/7 automated responses to bin collection enquiries, fly-tipping reports and more
Process 100% of parking queries, from scratchcard requests and permit/blue badge applications to payment for PCNs
Registrations
School Admissions
Planning
Elections
Instantly respond to 100% of all initial Registration enquiries – without agent intervention – via Speech or Text
Provide key information 24/7, including school applications, waiting lists, appeal processes and more
Automate responses to all routine planning and building queries, freeing your agents up for more complex requests
Provide instant answers, 24/7 to voter registration, proxy voting registration, and other frequent election information queries
Find out more about our local government self-serve solutions
