Finally, you can’t argue with the fact that LGA service provision is increasingly digital. This simply reflects the reality that we now live in an increasingly digital society.
For both businesses and public sector organisations, Chatbots are the next step in digital customer service development. They represent a leap forward and the first valuable foray into the technology that will define the next few decades – artificial intelligence.
They’re also an important stepping stone. A technology that, once implemented and improved, will lead to further innovation and technical development. For customer service centres, the logical next step after Chatbots is another potential game-changer – voice-activated artificial intelligence.
However, missing the boat now makes catching up later more difficult and more expensive. Without the technological architecture and infrastructure required by Chatbots, LGAs have to bridge an enormous technological-gap if you later want to introduce more complex AI tools.
Leave it too long and bridging that gap becomes prohibitively expensive. As technology develops at a remarkable rate, making extraordinary advances in relatively short periods, the window of opportunity shrinks. Put simply, LGAs can’t afford to ignore Chatbots because they’re both the customer service technology of today and a prerequisite for the technology of tomorrow.