Environmental Services

  • This service could release a minimum 50% of  your agent resources and generate cumulative net value/savings from £25,000
  • Provide you with true Omni-Channel capability  – telephone, SMS, mobile web and web-chat channels via the same central application
  • Respond to 100% of all initial Telephone enquiries instantly 24/7/365 and handle 50% of the enquiries without agent intervention
  • Respond to 100% of all E-Mail/Digital enquiries instantly 24/7/365 and handle 80% of the enquiries without agent intervention


The Inform Communications complete Environmental Services module can be built to your exact requirements and will seamlessly channel shift enquiries to relevant agencies and Council Portals.  This can be live and supporting you in just 6 weeks and will answer all initial enquiries.  Some of the most popular areas are:

  • Refuse and Recycling, Street Cleansing and Highways general enquiries
  • Missed Bins, Assisted Collections and Bulky Collections
  • Street Cleansing, Fly Tipping, Emergency issues
  • Highways Emergency issues, Street lighting and Repairs
  • Environmental Health enquiries
  • Noise and Anti-Social Behaviour

The Environmental Service provides:

  • Comprehensive 24/7/365 Customer Service answering all initial enquiries
  • Data capture and integration
  • Captures voice files converting from speech to text for data integration
  • Integrated SMS links to e-forms
  • Links to your Payment Lines
  • Links to your Website
  • Links to your Email
  • Access to a skilled advisor at your discretion
  • Full Portal Analytics support
  • Scalable to exact requirements

For further information on how we can provide a bespoke multi-channel support service from UNDER £16,000, please contact us:


Further information

Have a question or want further information?
Call us on 01344 595 800 or just click Contact Us

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