/Environmental Chatbot
Environmental Chatbot2018-08-22T12:18:14+00:00

Environmental ChatBot Service

student chatbot digital technology and local authorities

Inform’s Environmental Chatbot Module is the answer to the challenges all Councils face in migrating customers from Telephone usage to Digital usage.  Designed to interact for all Environmental enquiries via SMS and Facebook Messenger as soon as they contact you, the service will link to Portals/Web sites/Information Bulletins and Forms seamlessly.  Supporting the Channel Shift strategy and reducing direct telephone call receipt and agent support this module is the answer to the Communication needed to shift customers away from the agent reliance into digital provision.

Solution Benefits & Performance

  • Channel Shift customers from telephone enquiries to digital completion seamlessly supporting flexible communication expansion
  • Free up key agent time by reducing calls to agents, reducing costs whilst increasing revenue
  • Link to Self Service solutions, Digital Forms and Information Portals
  • Migrate customers via integrated SMS and promote web site and portal usage with routing
  • Provide you with true Omni-Channel capability  – Telephone, SMS, Mobile Web and Web-Chat channels via the same central application
  • Respond to 100% of all initial enquiries instantly 24/7/365 without agent intervention

 Solution Functionality

Key features included are as follows:

  • All on-line enquiries automatically handled by the Chatbot
  • Supports Chat Lines
  • Comprehensive 24/7/365 Customer Service answering all initial enquiries by speech or text
  • Bespoke build to meet your exact requirements in presentation and content
  • Data capture and integration capability as standard
  • Captures voice files converting from speech to text for smooth data integration
  • SMS as standard linking to the Chatbot and On-Line forms
  • 4 service changes per year at no cost
  • Comprehensive Analytics support module as standard
  • Integrated links to e-forms
  • Links to Payment lines
  • Links to your Website
  • Access to a skilled advisor at your discretion
  • Scalable to exact requirements

The Inform Communications complete Environmental Chatbot Service module is designed to answer all enquiries, bespoke to your exact requirements seamlessly channel shifting enquiries to relevant agencies and Council Portals. This can be live and supporting you in just 12 weeks

Press here to test functionality for the similar bot.

For further information on how we can provide a bespoke multi-channel support service from UNDER £15,000, contact us:

Further information

Try our demonstration Environmental Chatbot or

If you have a question or want further information
call us on 01344 595 800 or just click Contact Us

Environmental Chatbot
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