Answer 90% of enquiries with our Chatbot service
Automate 90% of website enquiries and more than 50% of phone enquiries with Inform’s range of chatbots designed specifically for local government.
We’ve applied 30 years’ experience working with local government organisations to create tailored chatbots for some of the most high-demand council services. Explore the range below, or click to get an instant savings calculation.
Answer 90% of enquiries with our Chatbot service
Automate 90% of website enquiries and more than 50% of phone enquiries with Inform’s range of chatbots designed specifically for local government.
We’ve applied 30 years’ experience working with local government organisations to create tailored chatbots for some of the most high-demand council services. Explore the range below, or click to get an instant savings calculation.
- Satisfy service users’ needs by providing a responsive contact channel that’s available 24 hours a day, seven days a week
- Reduce costs and free up your team for more complex enquiries by completely automating routine responses
- Complete chatbot construction from start to finish. We provide you with everything you need to successfully deploy your chatbot, including full scripts
- Pre-empt future demand. With more than 2.5 billion people using messaging services on a daily basis, chatbots are an essential component for successful digital transformation
- Satisfy service users’ needs by providing a responsive contact channel that’s available 24 hours a day, seven days a week
- Reduce costs and free up your team for more complex enquiries by completely automating routine responses
- Complete chatbot construction from start to finish. We provide you with everything you need to successfully deploy your chatbot, including full scripts
- Pre-empt future demand. With more than 2.5 billion people using messaging services on a daily basis, chatbots are an essential component for successful digital transformation
A Bespoke Chatbot Range for Local Government
Our unparalleled experience working with local government organisations means we’re able to provide a truly ‘plug and play’ solution. Your new Chatbot comes complete with a full range of tried-and-tested scripts, and can be supporting service users in as little as 8 weeks.
Explore our range of chatbot solutions tailored to some of the most heavily used council services below. Alternatively, get in touch with our expert team to discuss your self-service needs.
Council Tax
Revenues & Benefits
Environmental Services
Parking
Immediate, automated responses to discount and exemption enquiries, refund requests, general council tax information and more
Improve customer service while reducing expenditure for all benefit and claim-related enquiries
24/7 automated responses to bin collection enquiries, fly-tipping reports and more
Process 100% of parking queries, from scratchcard requests and permit/blue badge applications to payment for PCNs
Registrations
Housing
Planning
Elections
Instantly respond to 100% of all initial Registration enquiries – without agent intervention – via Speech or Text
Handle all common housing enquiries without agent intervention, including repairs, payments and balance lookup
Automate responses to all routine planning and building queries, freeing your agents up for more complex requests
Provide instant answers, 24/7 to voter registration, proxy voting registration, and other frequent election information queries
Find out more about our local government self-serve solutions
