Answer 90% of enquiries with our Chatbot service

Automate 90% of website enquiries and more than 50% of phone enquiries with Inform’s range of chatbots designed specifically for local government.

We’ve applied 30 years’ experience working with local government organisations to create tailored chatbots for some of the most high-demand council services. Explore the range below, or contact us to discuss your needs.

Answer 90% of enquiries with our Chatbot service

Automate 90% of website enquiries and more than 50% of phone enquiries with Inform’s range of chatbots designed specifically for local government.

We’ve applied 30 years’ experience working with local government organisations to create tailored chatbots for some of the most high-demand council services. Explore the range below, or contact us to discuss your needs.

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“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.”
Edinburgh City Council
"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost."
Dorset County Council
"By removing a significant number of basic phone calls, we were able to use staff for more valuable work"
Guildford Borough Council
"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries"
Sandwell Metropolitan Council
"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.”
Cambridge City Council

Satisfy service users’ needs by providing a responsive contact channel that’s available 24 hours a day, seven days a week
Reduce costs and free up your team for more complex enquiries by completely automating routine responses
Complete chatbot construction from start to finish. We provide you with everything you need to successfully deploy your chatbot, including full scripts
Pre-empt future demand. With more than 2.5 billion people using messaging services on a daily basis, chatbots are an essential component for successful digital transformation

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“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.”
Edinburgh City Council
"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost."
Dorset County Council
"By removing a significant number of basic phone calls, we were able to use staff for more valuable work"
Guildford Borough Council
"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries"
Sandwell Metropolitan Council
"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.”
Cambridge City Council

Satisfy service users’ needs by providing a responsive contact channel that’s available 24 hours a day, seven days a week
Reduce costs and free up your team for more complex enquiries by completely automating routine responses
Complete chatbot construction from start to finish. We provide you with everything you need to successfully deploy your chatbot, including full scripts
Pre-empt future demand. With more than 2.5 billion people using messaging services on a daily basis, chatbots are an essential component for successful digital transformation

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A Bespoke Chatbot Range for Local Government

Our unparalleled experience working with local government organisations means we’re able to provide a truly ‘plug and play’ solution. Your new Chatbot comes complete with a full range of tried-and-tested scripts, and can be supporting service users in as little as 8 weeks.

Explore our range of chatbot solutions tailored to some of the most heavily used council services below. Alternatively, get in touch with our expert team to discuss your self-service needs.

Council Tax

Revenues & Benefits

Environmental Services

Parking

Immediate, automated responses to discount and exemption enquiries, refund requests, general council tax information and more

Improve customer service while reducing expenditure for all benefit and claim-related enquiries

24/7 automated responses to bin collection enquiries, fly-tipping reports and more

Process 100% of parking queries, from scratchcard requests and permit/blue badge applications to payment for PCNs

Learn more

Council Tax

Immediate, automated responses to discount and exemption enquiries, refund requests, general council tax information and more

Learn more

Revenues & Benefits

Improve customer service while reducing expenditure for all benefit and claim-related enquiries

Learn more

Environmental Services

24/7 automated responses to bin collection enquiries, fly-tipping reports and more

Learn more

Parking

Process 100% of parking queries, from scratchcard requests and permit/blue badge applications to payment for PCNs

Learn more

Registrations

Housing

Planning

Elections

Instantly respond to 100% of all initial Registration enquiries – without agent intervention – via Speech or Text

Handle all common housing enquiries without agent intervention, including repairs, payments and balance lookup

Automate responses to all routine planning and building queries, freeing your agents up for more complex requests

Provide instant answers, 24/7 to voter registration, proxy voting registration, and other frequent election information queries

Learn more

Registrations

Instantly respond to 100% of all initial Registration enquiries – without agent intervention – via Speech or Text

Learn more

Housing

Handle all common housing enquiries without agent intervention, including repairs, payments and balance lookup

Learn more

Planning

Automate responses to all routine planning and building queries, freeing your agents up for more complex requests

Learn more

Elections

Provide instant answers, 24/7 to voter registration, proxy voting registration, and other frequent election information queries

Learn more

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“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.”
Edinburgh City Council
"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost."
Dorset County Council
"By removing a significant number of basic phone calls, we were able to use staff for more valuable work"
Guildford Borough Council
"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries"
Sandwell Metropolitan Council
"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.”
Cambridge City Council

Find out more about our local government self-serve solutions

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“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.”
Edinburgh City Council
"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost."
Dorset County Council
"By removing a significant number of basic phone calls, we were able to use staff for more valuable work"
Guildford Borough Council
"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries"
Sandwell Metropolitan Council
"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.”
Cambridge City Council

Answer 90% of enquiries with our Chatbot service

Answer 90% of enquiries with our Chatbot service

“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.” Edinburgh City Council

"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost." Dorset County Council

"By removing a significant number of basic phone calls, we were able to use staff for more valuable work" Guildford Borough Council

"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries" Sandwell Metropolitan Council

"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.” Cambridge City Council

“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.” Edinburgh City Council

"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost." Dorset County Council

"By removing a significant number of basic phone calls, we were able to use staff for more valuable work" Guildford Borough Council

"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries" Sandwell Metropolitan Council

"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.” Cambridge City Council

A Bespoke Chatbot Range for Local Government

Council Tax

Revenues & Benefits

Environmental Services

Parking

Council Tax

Revenues & Benefits

Environmental Services

Parking

Registrations

Housing

Planning

Elections

Registrations

Housing

Planning

Elections

“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.” Edinburgh City Council

"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost." Dorset County Council

"By removing a significant number of basic phone calls, we were able to use staff for more valuable work" Guildford Borough Council

"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries" Sandwell Metropolitan Council

"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.” Cambridge City Council

Find out more about our local government self-serve solutions

“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.” Edinburgh City Council

"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost." Dorset County Council

"By removing a significant number of basic phone calls, we were able to use staff for more valuable work" Guildford Borough Council

"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries" Sandwell Metropolitan Council

"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.” Cambridge City Council

Find out more about our local government self-serve solutions

“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.”
Edinburgh City Council

"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost."
Dorset County Council

"By removing a significant number of basic phone calls, we were able to use staff for more valuable work"
Guildford Borough Council

"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries"
Sandwell Metropolitan Council

"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.”
Cambridge City Council

“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.”
Edinburgh City Council

"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost."
Dorset County Council

"By removing a significant number of basic phone calls, we were able to use staff for more valuable work"
Guildford Borough Council

"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries"
Sandwell Metropolitan Council

"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.”
Cambridge City Council

“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.”
Edinburgh City Council

"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost."
Dorset County Council

"By removing a significant number of basic phone calls, we were able to use staff for more valuable work"
Guildford Borough Council

"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries"
Sandwell Metropolitan Council

"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.”
Cambridge City Council

“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.”
Edinburgh City Council

"We cut the time it took to process benefit claims by 1/3. This enabled us to provide a service that was comparable with the best performing councils in the country but at a lower cost."
Dorset County Council

"By removing a significant number of basic phone calls, we were able to use staff for more valuable work"
Guildford Borough Council

"Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries"
Sandwell Metropolitan Council

"Inform's solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.”
Cambridge City Council