//Benefits ChatBot
Benefits ChatBot2018-08-29T13:19:19+00:00

Benefits ChatBot

student chatbot digital technology and local authorities

The Inform Benefits Chatbot is the answer to the challenges all Councils face in dealing with large enquiry volumes for a wide range of issues such as:

  • How to make a Claim
  • Chasing Claim progress
  • Changes in Circumstances
  • Overpayments
  • Benefit Fraud
  • Notification Letters
  • Landlord enquiries

Dealing with these high volume mainly informational enquiries is challenging whilst trying to improve customer service delivery and reduce cost. Migrating citizens from the traditional contact routes such as Telephone, Walk-ins and Email is paramount.

The Inform Benefits Chatbot is designed to interact for all enquiries via SMS, Facebook Messenger and Twitter as soon as citizens contact you. The service is available 24/7 and whilst providing real time information and the ability to transact it will also link to Portals/Web sites /Information Bulletins and on-line Forms seamlessly.  Supporting Channel Shift strategies by providing an interactive informational and transactional service whilst reducing agent support, this is the answer to the strategy needed to shift customers away from the heavy Revenues & Benefits agent reliance.

Solution Benefits & Performance

  • Respond to 100% of all initial enquiries instantly 24/7/365 without agent intervention
  • Provide true Omni-Channel capability  – Telephone, SMS, Mobile Web and Web-Chat channels via the same central application
  • Channel Shift customers from telephone and email enquiries to digital completion seamlessly supporting flexible communication expansion
  • Migrate customers via integrated SMS and promote web site and portal usage with routing
  • Link to Self Service solutions, Digital Forms and Information Portals
  • Free up key agent time by reducing enquiries to agents, reducing costs whilst increasing revenue.

 Solution Functionality

Key features included are as follows:

  • All on-line enquiries automatically handled by the Chatbot
  • Supports Chat Lines by answering all initial Council Tax enquiries
  • Comprehensive 24/7/365 Customer Service Chatbot answering all initial enquiries by speech or text
  • Bespoke build to meet your exact requirements in presentation and content
  • Data capture and integration capability as standard
  • Captures voice files converting from speech to text for smooth data integration
  • SMS as standard linking to the Chatbot and On-Line forms within an IVR enabled meet and greet provision
  • 3 service changes per year at no cost
  • Comprehensive Analytics support module as standard
  • Integrated links to e-forms
  • Links to Payment lines
  • Links to your Website
  • Access to a skilled advisor at your discretion within the enquiry handle
  • Scalable to exact requirements and supported by a substantial knowledge based system

The Inform Communications complete Benefits Chatbot is designed to answer all enquiries instantly 24/7/365. 

Click here to try our Demonstration Service.

For further information on how we can provide a bespoke multi-channel support service contact us:

Further information

Try our demonstration Benefits Chatbot or

If you have a question or want further information
call us on 01344 595 800 or just click Contact Us

Benefits Chatbot
Contact Us

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