//Benefits ChatBot
Benefits ChatBot2018-11-05T11:42:20+00:00

Benefits ChatBot

The Inform Benefits Chatbot is the answer to the challenges all Councils face in dealing with large enquiry volumes for a wide range of issues such as:

  • How to make a Claim
  • Chasing Claim progress
  • Disagree with Decision
  • Changes in Circumstances
  • Overpayments
  • Benefit Fraud
  • Notification Letters
  • Landlord enquiries

Solution Benefits & Performance

  • Respond to 100% of all initial enquiries instantly 24/7/365 without agent intervention, via Speech or Text
  • Provide true Omni-Chanel capability – Telephone, SMS, Mobile Web and Web Chat, FaceBook, Messenger and Twitter channels via the same central application
  • Channel Shifts customers from Telephone and Emil enquiries to Digital
  • Migrates customers via integrated SMS and promotes Websites
  • Links to Self-service solutions, Digital Forms and Information Portals
  • Frees up key agent time by reducing enquiries to agents, reducing costs, without compromising Customer Experiences
  •  Solution Functionality

    Key features included are as follows:

  • All on-line enquiries automatically handled by the Chatbot
  • Supports Chat Lines by answering all initial enquiries
  • SMS as standard linking to the Chatbot and On-Line forms within an IVR enabled meet and greet provision
  • Comprehensive Analytics support module as standard
  • Integrated links to e-forms
  • Links to Payment lines
  • Links to your Website
  • Access to a skilled advisor at your discretion within the enquiry handle
  • Scalable to exact requirements and supported by a substantial knowledge based system
  • The Inform Communications complete Benefits Chatbot is the answer to the future for you and your customers in the administration and enquiry handling.For further information on how we can provide a bespoke multi-channel support service contact us:

The Inform Communications complete Benefits Chatbot is designed to answer all enquiries instantly 24/7/365. 

Click here to try our Demonstration Service.

For further information on how we can provide a bespoke multi-channel support service contact us:

Further information

Try our demonstration Benefits Chatbot or

If you have a question or want further information
call us on 01344 595 800 or just click Contact Us

Benefits Chatbot
Contact Us

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