Inform Chatbots2019-08-05T08:59:11+01:00

Chatbot Services

We pride ourselves on our pioneering approach to customer service technology.

Our chatbot services represent the latest step in a 30-year journey that’s defined by ceaseless innovation. Capable of automating 90% of website enquiries and more than 50% of telephone enquiries, our chatbots are now being successfully deployed across both the public and private sectors, in a diverse array of operational contexts.

Chatbot Services

We pride ourselves on our pioneering approach to customer service technology.

Our chatbot services represent the latest step in a 30-year journey that’s defined by ceaseless innovation. Capable of automating 90% of website enquiries and more than 50% of telephone enquiries, our chatbots are now being successfully deployed across both the public and private sectors, in a diverse array of operational contexts.

What sets our chatbot services apart

  • 24/7/365 customer service ensures you’re satisfying your customers’ needs by offering them access to a responsive contact channel 24 hours a day, seven days a week, 365 days a year.

  • Complete chatbot construction. Unlike other software providers, we provide you with everything you need to successfully deploy your chatbot. That means leveraging our experience to research and build full scripts for your software.
  • Better understand your users through our comprehensive analytics module. Chatbots present an invaluable opportunity to harness the power of big data – we provide you with the tools required to measure, analyse, and respond to their behaviour.
  • From start to finish in 8-10 weeks. Our low development time means your new chatbot services have an immediate impact on your organisation’s ability to automate enquiries and cut waiting times.
  • Free-up human agents by using chatbot technology to automate high-volume enquiries. Empower your skilled workforce to focus on complex enquiries that are deserving of their time or that require a human touch.
  • Crush wait times and ensure your customers aren’t left hanging on the telephone. Chatbots are able to process multiple enquiries simultaneously, so customers never have to wait for a response.
  • Pre-empt future demand. More than 2.5 billion people use messaging services on a daily basis. This figure will only grow in the coming years. Get ahead of the curve and future-proof your customer service provision with chatbot deployment.
  • Increase satisfaction, decrease costs. Chatbots allow you to do more with less. By automating routine enquiries, you cut costs and waiting times. That means less waiting, lower abandonment rates, and decreased spending.
  • Provide a more holistic customer experience. Integrating chatbots into an omnichannel system means every interaction improves your understanding of the customer and informs all future interactions, across every channel.
  • 24/7/365 customer service ensures you’re satisfying your customers’ needs by offering them access to a responsive contact channel 24 hours a day, seven days a week, 365 days a year.

  • Complete chatbot construction. Unlike other software providers, we provide you with everything you need to successfully deploy your chatbot. That means leveraging our experience to research and build full scripts for your software.
  • Better understand your users through our comprehensive analytics module. Chatbots present an invaluable opportunity to harness the power of big data – we provide you with the tools required to measure, analyse, and respond to their behaviour.
  • From start to finish in 8-10 weeks. Our low development time means your new chatbot services have an immediate impact on your organisation’s ability to automate enquiries and cut waiting times.
  • Free-up human agents by using chatbot technology to automate high-volume enquiries. Empower your skilled workforce to focus on complex enquiries that are deserving of their time or that require a human touch.
  • Crush wait times and ensure your customers aren’t left hanging on the telephone. Chatbots are able to process multiple enquiries simultaneously, so customers never have to wait for a response.
  • Pre-empt future demand. More than 2.5 billion people use messaging services on a daily basis. This figure will only grow in the coming years. Get ahead of the curve and future-proof your customer service provision with chatbot deployment.
  • Increase satisfaction, decrease costs. Chatbots allow you to do more with less. By automating routine enquiries, you cut costs and waiting times. That means less waiting, lower abandonment rates, and decreased spending.
  • Provide a more holistic customer experience. Integrating chatbots into an omnichannel system means every interaction improves your understanding of the customer and informs all future interactions, across every channel.

“Along with automated Telephony, we believe Chatbots represent a crucial step in improving customer service access and delivery 24/7. State of the art technology, combined with the knowledge base we’ve built up here at Inform over 30 years, enable your customers to quickly and easily find what they need – no matter where they are or what device they use.” Julian Mead, Client Services Director

Contact us for a Chatbot demo

How Does It Work?

Chatbots utilise the latest AI technologies to provide organisations and their customers with a 24/7/365 contact channel. Interacting with customers in a way that imitates human conversation, they provide information or actionable responses wherever possible. If the chatbot isn’t able to provide an answer, it routes the enquiry to an alternative channel or human agent.

Installation

Our cloud-hosted chatbot service is responsive and adaptable, allowing us to introduce changes and new applications into the system whenever and wherever necessary. This makes it a scalable service that grows alongside your business, meeting your developing needs and protecting your customer service provision from tomorrow’s challenges.

Setup

Our comprehensive understanding of the customer service environment allows us to streamline the setup process and deliver a complete chatbot within a remarkably short period of time. The design, build, and implementation of a new chatbot typically takes 8-10 weeks. However, this is dependent on the size and complexity of the project.

Data and Reporting

Chatbots are capable of gathering vast amounts of customer data. We ensure all of this information is at your disposal by running an enhanced, real-time analytics programme. As part of this system, your organisation will have access to real time operational and managerial reports, allowing you to monitor key metrics and assess and improve performance.

Contact us now for a demo and to find out more
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What our clients say

“Roaring success in terms of providing 24/7 customer service. I am confident our customers are able to access or leave accurate information 24 hours a day.”

“Their solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.”

“Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries, providing the equivalent work of 12 F.T.E’s.”

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