Answer 90% of enquiries with our Chatbot service
Capable of automating 90% of website enquiries and more than 50% of telephone enquiries, Inform chatbot services are being successfully deployed across both the public and private sectors, in a diverse array of operational contexts.
Satisfy your customers’ needs by offering them a responsive contact channel 24 hours a day, 7 days a week, 365 days a year.
Answer 90% of enquiries with our Chatbot service
Capable of automating 90% of website enquiries and more than 50% of telephone enquiries, Inform chatbot services are being successfully deployed across both the public and private sectors, in a diverse array of operational contexts.
Satisfy your customers’ needs by offering them a responsive contact channel 24 hours a day, 7 days a week, 365 days a year.
- Complete chatbot construction from start to finish. We provide you with everything you need to successfully deploy your chatbot, including full scripts.
Better understand your users and harness the power of Big Data with advanced, real-time analytics and reporting.
Fast development time means your new chatbot can have an immediate impact
Crush wait times by processing multiple enquiries simultaneously, so customers never have to wait for a response.
- Complete chatbot construction from start to finish. We provide you with everything you need to successfully deploy your chatbot, including full scripts.
Better understand your users and harness the power of Big Data with advanced, real-time analytics and reporting.
Fast development time means your new chatbot can have an immediate impact
Crush wait times by processing multiple enquiries simultaneously, so customers never have to wait for a response.
Our Self-Serve Systems Support…
How does it work?
Inform’s chatbots utilise the latest AI technologies to provide organisations and their customers with a 24/7/365 contact channel.
Interacting with customers in a way that imitates human conversation, they provide information or actionable responses wherever possible. If the chatbot isn’t able to provide an answer, it routes the enquiry to an alternative channel or human agent. Here is a video showing our blended telephone and chatbot services.
How does it work?
Chatbots utilise the latest AI technologies to provide organisations and their customers with a 24/7/365 contact channel.
Interacting with customers in a way that imitates human conversation, they provide information or actionable responses wherever possible. If the chatbot isn’t able to provide an answer, it routes the enquiry to an alternative channel or human agent.
Installation
Our cloud-hosted chatbot service is responsive and adaptable, allowing us to introduce changes and new applications into the system whenever and wherever necessary.This makes it a scalable service that grows alongside your business, meeting your developing needs and protecting your customer service provision from tomorrow’s challenges.
Setup
Our comprehensive understanding of the customer service environment allows us to streamline the setup process and deliver a complete chatbot within a remarkably short period of time. The design, build, and implementation of a new chatbot typically takes 8-10 weeks.
Data and Reporting
Chatbots are capable of gathering vast amounts of customer data. We ensure all of this information is at your disposal by running an enhanced, real-time analytics programme. As part of this system, your organisation will have access to real time operational and managerial reports, allowing you to monitor key metrics and assess and improve performance.
Installation
Our cloud-hosted chatbot service is responsive and adaptable, allowing us to introduce changes and new applications into the system whenever and wherever necessary.This makes it a scalable service that grows alongside your business, meeting your developing needs and protecting your customer service provision from tomorrow’s challenges.
Setup
Our comprehensive understanding of the customer service environment allows us to streamline the setup process and deliver a complete chatbot within a remarkably short period of time. The design, build, and implementation of a new chatbot typically takes 8-10 weeks.
Data and Reporting
Chatbots are capable of gathering vast amounts of customer data. We ensure all of this information is at your disposal by running an enhanced, real-time analytics programme. As part of this system, your organisation will have access to real time operational and managerial reports, allowing you to monitor key metrics and assess and improve performance.
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Latest from our blog
7 Ways Chatbots Can Help Grow Your Business
7 Ways Chatbots Can Help Grow Your Business As businesses look to embrace new digital technologies that they hope will give them the edge over competitors, many find themselves questioning which tool will prove most valuable in the long run. One of the most talked-about digital technologies of the [read more]
