Planning ChatBot2020-10-15T18:17:47+01:00

Planning & Building Control Chatbot

Currently, Planning and Building Control departments have to dedicate considerable financial and human resources to handling relatively simple and repetitive enquiries. This can include the provision of basic planning advice and information, facilitating payments, and updating individuals on the progress of their application. Using human agents to process such enquiries by phone is expensive, time consuming, and results in long wait times and a sub-standard customer experience.

Planning & Building Control Chatbot

Currently, Planning and Building Control departments have to dedicate considerable financial and human resources to handling relatively simple and repetitive enquiries. This can include the provision of basic planning advice and information, facilitating payments, and updating individuals on the progress of their application. Using human agents to process such enquiries by phone is expensive, time consuming, and results in long wait times and a sub-standard customer experience.

How we can help

Our Planning and Building Chatbot is capable of processing 100% of enquiries without the need for human intervention, on a 24/7/365 basis. This reduces the average cost of an enquiry, ensures customers can self-serve in a way and time that best suits them, and allows your teams to focus on more complex and satisfying work that makes the most of their skills.

  • Take your customer service 24/7/365. Our Planning and Building Chatbot is available to customers non-stop throughout the year. Not only does this cut the number of office-hours enquiries, it also allows customers to self-serve when and where they want, resulting in reduced wait times and an improved customer experience.
  • Process 100% of enquiries without human intervention. Our chatbots handle 100% of enquiries by providing relevant information, directing users towards appropriate digital resources, or routing them to a suitable human agent. This encourages channel shift to more cost-effective channels and allows staff to focus on more nuanced and demanding enquiries.

  • Tailored to meet your needs. All of our chatbots are created with the demands of your specific organisation in mind. From bespoke scripts to a focus on enquiries that are specific to your organisation, we ensure your chatbot delivers in those areas that mean the most to you.
  • Complete integration with existing customer service technology. Our chatbots are designed to interact seamlessly with a diverse array of digital and non-digital technologies. From online forms to SMS, Mobile Web and Twitter, we facilitate a truly omnichannel experience – ensuring your users can interact with your planning and building services in away that best suits them.
  • Better understand your users through our comprehensive analytics module. Chatbots present an invaluable opportunity to harness the power of big data – we provide you with the tools required to measure, analyse, and respond to their behaviour.
  • Ongoing support allows your customer service to grow. We provide continued support for all of our chatbots and ensure that changes to the technology can be made as and when necessary, with no disruption to services. This allows your customer service platform to grow, adapt, and evolve as you do.
  • Take your customer service 24/7/365. Our Planning and Building Chatbot is available to customers non-stop throughout the year. Not only does this cut the number of office-hours enquiries, it also allows customers to self-serve when and where they want, resulting in reduced wait times and an improved customer experience.
  • Process 100% of enquiries without human intervention. Our chatbots handle 100% of enquiries by providing relevant information, directing users towards appropriate digital resources, or routing them to a suitable human agent. This encourages channel shift to more cost-effective channels and allows staff to focus on more nuanced and demanding enquiries.

  • Tailored to meet your needs. All of our chatbots are created with the demands of your specific organisation in mind. From bespoke scripts to a focus on enquiries that are specific to your organisation, we ensure your chatbot delivers in those areas that mean the most to you.
  • Complete integration with existing customer service technology. Our chatbots are designed to interact seamlessly with a diverse array of digital and non-digital technologies. From online forms to SMS, Mobile Web and Twitter, we facilitate a truly omnichannel experience – ensuring your users can interact with your planning and building services in away that best suits them.
  • Better understand your users through our comprehensive analytics module. Chatbots present an invaluable opportunity to harness the power of big data – we provide you with the tools required to measure, analyse, and respond to their behaviour.
  • Ongoing support allows your customer service to grow. We provide continued support for all of our chatbots and ensure that changes to the technology can be made as and when necessary, with no disruption to services. This allows your customer service platform to grow, adapt, and evolve as you do.

“Along with automated Telephony, we believe Chatbots represent a crucial step in improving customer service access and delivery 24/7. State of the art technology, combined with the knowledge base we’ve built up here at Inform over 30 years, enable your customers to quickly and easily find what they need – no matter where they are or what device they use.” Julian Mead, Client Services Director

Contact us for a Chatbot demo

How Does It Work?

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Chatbots are designed to interact with users in a way that resembles human conversation. Available 24/7/365, on a wide variety of digital platforms, Website Chat, Facebook, integrated into automated telephony via outreach SMS, they’re capable of providing information, capturing real time information, directing users to relevant resources, or routing the user to an appropriate human agent.

Installation

Our chatbot technology is cloud-hosted, ensuring changes can be made remotely and at short notice. The installation process has been designed to ensure a seamless switch from outdated customer service platforms to the new chatbot technology.

Setup

Planning and Building Chatbots typically take somewhere between 6-8 weeks to design, build, test, and prepare for implementation.

Data and Reporting

Our integrated data analysis platforms allows you to collect user data, analyse it in real time, and create regular reports. This ability to easily monitor performance provides you with the means to better understand your users and improve customer service technology in the future.

Contact us now for a demo and to find out more
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What our clients say

City of Edinburgh Council

“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.” Neil Jamieson, CEC Customer Service Manager

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City of Edinburgh Council

“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.” Neil Jamieson, CEC Customer Service Manager

Read full case study
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Planning ChatBot

Guildford Borough Council

“It gives customers the ability to interact with our services out of hours. It provides users with information or news and customers can propose special arrangements, request exemptions and discounts and leave information out of hours. It also allows us to send out text links to users referring them to information on our website.” Belinda Hayden, Exchequer Services Manager

Read full case study

Guildford Borough Council

“It gives customers the ability to interact with our services out of hours. It provides users with information or news and customers can propose special arrangements, request exemptions and discounts and leave information out of hours. It also allows us to send out text links to users referring them to information on our website.” Belinda Hayden, Exchequer Services Manager

read full case study

Dorset Council

“It was clear to me that Inform has a comprehensive understanding of the issues that local authorities face. In the past, I’ve spoken to several companies, and they don’t necessarily have a full grasp of the complexities involved in administering a Revenues & Benefits service.” Stuart Dawson, Head of Revenue & Benefits

Read full case study
Planning ChatBot

Dorset Council

“It was clear to me that Inform has a comprehensive understanding of the issues that local authorities face. In the past, I’ve spoken to several companies, and they don’t necessarily have a full grasp of the complexities involved in administering a Revenues & Benefits service.” Stuart Dawson, Head of Revenue & Benefits

Read full case study
Planning ChatBot

Sandwell Metropolitan Council

“Self Service has played a crucial part in our call handling strategy and we are pleased to announce we will be extending our partnership with Inform Communications for another year. Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries, providing the equivalent work of 12 F.T.E’s.” Ian Hubball, Revenues and Benefits Manager

Read full case study

Sandwell Metropolitan Council

“Self Service has played a crucial part in our call handling strategy and we are pleased to announce we will be extending our partnership with Inform Communications for another year. Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries, providing the equivalent work of 12 F.T.E’s.” Ian Hubball, Revenues and Benefits Manager

read full case study

Cambridge City Council

“We spoke to other councils that achieved significant reductions in call volumes before we signed up with Inform Communications. The projects started as a pilot project, and going forward we have received a lot of help and support form them. It wasn’t just put in and forgotten about, through fine tuning we were able to achieve significant reductions. The changes to system are done quickly and we are looking forward how Inform will help us to integrate artificial intelligence, web services and chatbots. Their solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.” Jonathan James, Head of Customer Services at Cambridge City Council

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Cambridge City Council

“We spoke to other councils that achieved significant reductions in call volumes before we signed up with Inform Communications. The projects started as a pilot project, and going forward we have received a lot of help and support form them. It wasn’t just put in and forgotten about, through fine tuning we were able to achieve significant reductions. The changes to system are done quickly and we are looking forward how Inform will help us to integrate artificial intelligence, web services and chatbots. Their solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.” Jonathan James, Head of Customer Services at Cambridge City Council

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