Parking ChatBot2019-06-14T10:46:30+00:00

Parking Chatbot

Local Authorities often face a dilemma – how can you continue improving the customer experience, whilst also cutting costs? Parking enquiries make up a considerable percentage of calls received by councils. Most of these enquiries are relatively simple and repetitive, yet they occur in high enough volumes that contact centres are soon overwhelmed. This increases call wait times, frustrates customers, and demoralises your agents.

Parking Chatbot

Local Authorities often face a dilemma – how can you continue improving the customer experience, whilst also cutting costs? Parking enquiries make up a considerable percentage of calls received by councils. Most of these enquiries are relatively simple and repetitive, yet they occur in high enough volumes that contact centres are soon overwhelmed. This increases call wait times, frustrates customers, and demoralises your agents.

How we can help

Our Parking Chatbots are capable of processing 100% of enquiries, allowing users to self-serve 24/7/365 and reducing the pressure on contact centres and back office departments during office hours. The technology is capable of providing responses to a wide variety of enquiries, including scratchcard requests, parking permit and blue badge applications, as well as payment for PCNs. This cuts both costs and call waiting times, allows human agents to focus on more pressing and valuable work, and ensures service users can interact with Local Authorities in a way that accommodates emerging digital behaviours.

  • Take customer service 24/7/365. Relieve the pressure on human agents during office hours, cut wait times, and allow users to self-serve when and where they want with our always-available parking chatbot.
  • 100% of digital enquiries handled without human intervention. Our Parking Chatbot ensures that only those enquiries that truly require human intervention reach customer service agents, reducing the average cost of each interaction and allowing employees to focus their attention on more valuable tasks.
  • Bespoke builds to meet your needs. Every Local Authority has slightly different needs. That’s why we ensure our chatbots are tailor-made to precise specifications and designed to excel when integrated into your customer service platform.
  • An omnichannel approach for new digital realities. Service users now interact with councils across a wide range of digital and non-digital channels. Our Parking Chatbot is designed for seamless interaction with platforms as diverse as Twitter, Mobile Web, and Facebook Messenger, improving the customer experience and facilitating greater channel shift to cost-effective technologies.
  • Seamless installation and ongoing support. We benefit from more than 30 year’s experience working in customer service environments. This has allowed us to develop setup processes that guarantee no disruption to services and to implement feedback measures that ensure the technology continues to evolve, adapt, and improve as you do.
  • Take customer service 24/7/365. Relieve the pressure on human agents during office hours, cut wait times, and allow users to self-serve when and where they want with our always-available parking chatbot.
  • 100% of digital enquiries handled without human intervention. Our Parking Chatbot ensures that only those enquiries that truly require human intervention reach customer service agents, reducing the average cost of each interaction and allowing employees to focus their attention on more valuable tasks.
  • Bespoke builds to meet your needs. Every Local Authority has slightly different needs. That’s why we ensure our chatbots are tailor-made to precise specifications and designed to excel when integrated into your customer service platform.
  • An omnichannel approach for new digital realities. Service users now interact with councils across a wide range of digital and non-digital channels. Our Parking Chatbot is designed for seamless interaction with platforms as diverse as Twitter, Mobile Web, and Facebook Messenger, improving the customer experience and facilitating greater channel shift to cost-effective technologies.
  • Seamless installation and ongoing support. We benefit from more than 30 year’s experience working in customer service environments. This has allowed us to develop setup processes that guarantee no disruption to services and to implement feedback measures that ensure the technology continues to evolve, adapt, and improve as you do.

“Along with automated Telephony, we believe Chatbots represent a crucial step in improving customer service access and delivery 24/7. State of the art technology, combined with the knowledge base we’ve built up here at Inform over 30 years, enable your customers to quickly and easily find what they need – no matter where they are or what device they use.” Julian Mead, Client Services Director

Contact us for a Chatbot demo

How Does It Work?

Chatbots utilise advanced AI technology to interact with users in a way that replicates human conversation. They are capable of providing information, directing users to relevant resources, and routing them to the most appropriate human agent.

Installation

With considerable experience in the customer service environment, we’ve been able to design installation procedures that ensure minimal disruption. Our chatbots are also cloud-hosted, allowing us to make adjustments, adaptations, and improvements remotely and on short notice.

Setup

A Parking Chatbot is generally designed, built, tested, and refined within an 6-8 week period. However, this build schedule does depend on the complexity of the project.

Data and Reporting

Our comprehensive data analytics platform provides you with a means of monitoring performance, keeping track of key KPIs, and creating insightful and easy-to-digest reports.

Contact us now for a demo and to find out more
Contact us

What our clients say

“Roaring success in terms of providing 24/7 customer service. I am confident our customers are able to access or leave accurate information 24 hours a day.”

“Their solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.”

“Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries, providing the equivalent work of 12 F.T.E’s.”

Get in touch

Latest from our blog

parking-chatbot-service-channel-shift-solutions-inform-comms
This website uses cookies and third party services. Ok