Chatbots utilise the latest AI technologies to provide organisations and their customers with a 24/7/365 contact channel. Interacting with customers in a way that imitates human conversation, they provide information or actionable responses wherever possible. If the chatbot isn’t able to provide an answer, it routes the enquiry to an alternative channel or human agent.
In order to ensure that our Environmental Services Chatbot is able to respond quickly and efficiently to Local Authorities’ changing needs, it operates as a cloud-hosted technology. This allows us to make changes, adjustments, and improvements remotely, as and when they’re necessary.
Depending on the scale of the project, an Environmental Services Chatbot will typically take somewhere between 8-10 weeks to design, build, and implement. In some cases, a more complex chatbot will require a longer build-time. The setup and implementation process is designed to ensure that there is minimal disruption to existing service provision.
Data and Reporting
If Local Authorities are to provide a satisfactory customer experience, it’s necessary to leverage user data to create increasingly efficient digital services and systems. With our integrated analytics platform, we’re able to provide real-time insights into how your chatbot is being used, where it could be improved, and whether it can be adapted to better meet the needs of users.