Elections ChatBot2020-10-15T18:17:34+01:00

Elections Chatbot

Elections are an essential democratic exercise, yet they pose a number of problems for Local Authorities. Most problematic is the provision of accurate and appropriate responses to election enquiries. Certain types of enquiries and interactions – such as voter registration, proxy voting registration, and general information requests – occur in high volumes within a short period of time. This can put enormous pressure on councils already stretched to breaking point, with agents struggling to cope with the number of calls received, resulting in longer wait times, frustrated users, and sub-standard service provision.

Elections Chatbot

Elections are an essential democratic exercise, yet they pose a number of problems for Local Authorities. Most problematic is the provision of accurate and appropriate responses to election enquiries. Certain types of enquiries and interactions – such as voter registration, proxy voting registration, and general information requests – occur in high volumes within a short period of time. This can put enormous pressure on councils already stretched to breaking point, with agents struggling to cope with the number of calls received, resulting in longer wait times, frustrated users, and sub-standard service provision.

How we can help

Our Elections Chatbot processes 100% of all election enquiries without human intervention. This cuts the average cost of an enquiry, drastically reduces call volume and wait time, and ensures your human agents can focus on more valuable work. The service is available 24/7/365, giving service users greater freedom to self-serve and helping you shift voters to more cost-effective communication channels.

  • Process 100% of digital enquiries 24/7/365. Our Election Chatbot allows for customer service provision no matter the time or place. This reduces the number of calls and enquiries received during office hours and facilitates the increasingly digital behaviour of your next generation of voters.
  • Integrated into an omnichannel customer service platform. Our chatbot technology is designed to interact with a wide variety of other digital and non-digital channels, including Facebook Messenger, Twitter, SMS, and Mobile Web. This allows you to direct users to the most cost-effective resources and channels, reducing expenditure and freeing up human agents.

  • Built to precise specifications and to meet your needs. All Local Authorities have slightly different needs. That’s why we work closely with every client to understand exactly what you want, then tailor the build and technology for optimal performance in your customer service platform.
  • Technology that evolves as you do. We provide ongoing support for all of our Election Chatbots and have the power to make changes and improvements remotely. This also ensures that the Chatbot is capable of growing to meet emerging challenges in the customer service environment.
  • Better understand your service users. Our comprehensive data analysis platform allows you to monitor performance and better understand your users. The data generated by your Elections Chatbot will be key to determining how customer service provision is improved in the future.
  • Ongoing support allows your customer service to grow. We provide continued support for all of our chatbots and ensure that changes to the technology can be made as and when necessary, with no disruption to services. This allows your customer service platform to grow, adapt, and evolve as you do.
  • Process 100% of digital enquiries 24/7/365. Our Election Chatbot allows for customer service provision no matter the time or place. This reduces the number of calls and enquiries received during office hours and facilitates the increasingly digital behaviour of your next generation of voters.
  • Integrated into an omnichannel customer service platform. Our chatbot technology is designed to interact with a wide variety of other digital and non-digital channels, including Facebook Messenger, Twitter, SMS, and Mobile Web. This allows you to direct users to the most cost-effective resources and channels, reducing expenditure and freeing up human agents.

  • Built to precise specifications and to meet your needs. All Local Authorities have slightly different needs. That’s why we work closely with every client to understand exactly what you want, then tailor the build and technology for optimal performance in your customer service platform.
  • Technology that evolves as you do. We provide ongoing support for all of our Election Chatbots and have the power to make changes and improvements remotely. This also ensures that the Chatbot is capable of growing to meet emerging challenges in the customer service environment.
  • Better understand your service users. Our comprehensive data analysis platform allows you to monitor performance and better understand your users. The data generated by your Elections Chatbot will be key to determining how customer service provision is improved in the future.
  • Ongoing support allows your customer service to grow. We provide continued support for all of our chatbots and ensure that changes to the technology can be made as and when necessary, with no disruption to services. This allows your customer service platform to grow, adapt, and evolve as you do.

“Along with automated Telephony, we believe Chatbots represent a crucial step in improving customer service access and delivery 24/7. State of the art technology, combined with the knowledge base we’ve built up here at Inform over 30 years, enable your customers to quickly and easily find what they need – no matter where they are or what device they use.” Julian Mead, Client Services Director

Contact us for a Chatbot demo

How Does It Work?

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Our Elections Chatbots utilise powerful AI technology to provide essential information, redirect users to relevant digital resources, and route enquiries to a suitable human agent if required. Available 24/7/365, they represent the next generation of customer service technologies and are designed to interact with users in a natural and conversational manner.

Installation

Election Chatbots typically take 6-8 weeks to build, though this can vary depending on the size, scale and complexity of the project. We work closely with the client at every stage of the build, ensuring the technology reflects your operational needs.

Setup

With more than three decades’ experience working in customer service environments, we understand what it takes to integrate new technology into existing systems. Our setup process is designed to be as seamless as possible and to cause no disruption to services.

Data and Reporting

Our integrated data analytics platform allows you to monitor KPIs closely and to quickly and simply compile regular performance reports. This information will be key to making informed decisions about future customer service technologies.

Contact us now for a demo and to find out more
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What our clients say

City of Edinburgh Council

“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.” Neil Jamieson, CEC Customer Service Manager

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City of Edinburgh Council

“Inform have built a stable and successful system – any required changes are turned around quickly and they are never just reactive, they always offer a professional input.” Neil Jamieson, CEC Customer Service Manager

Read full case study
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Elections ChatBot

Guildford Borough Council

“It gives customers the ability to interact with our services out of hours. It provides users with information or news and customers can propose special arrangements, request exemptions and discounts and leave information out of hours. It also allows us to send out text links to users referring them to information on our website.” Belinda Hayden, Exchequer Services Manager

Read full case study

Guildford Borough Council

“It gives customers the ability to interact with our services out of hours. It provides users with information or news and customers can propose special arrangements, request exemptions and discounts and leave information out of hours. It also allows us to send out text links to users referring them to information on our website.” Belinda Hayden, Exchequer Services Manager

read full case study

Dorset Council

“It was clear to me that Inform has a comprehensive understanding of the issues that local authorities face. In the past, I’ve spoken to several companies, and they don’t necessarily have a full grasp of the complexities involved in administering a Revenues & Benefits service.” Stuart Dawson, Head of Revenue & Benefits

Read full case study
Elections ChatBot

Dorset Council

“It was clear to me that Inform has a comprehensive understanding of the issues that local authorities face. In the past, I’ve spoken to several companies, and they don’t necessarily have a full grasp of the complexities involved in administering a Revenues & Benefits service.” Stuart Dawson, Head of Revenue & Benefits

Read full case study
Elections ChatBot

Sandwell Metropolitan Council

“Self Service has played a crucial part in our call handling strategy and we are pleased to announce we will be extending our partnership with Inform Communications for another year. Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries, providing the equivalent work of 12 F.T.E’s.” Ian Hubball, Revenues and Benefits Manager

Read full case study

Sandwell Metropolitan Council

“Self Service has played a crucial part in our call handling strategy and we are pleased to announce we will be extending our partnership with Inform Communications for another year. Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries, providing the equivalent work of 12 F.T.E’s.” Ian Hubball, Revenues and Benefits Manager

read full case study

Cambridge City Council

“We spoke to other councils that achieved significant reductions in call volumes before we signed up with Inform Communications. The projects started as a pilot project, and going forward we have received a lot of help and support form them. It wasn’t just put in and forgotten about, through fine tuning we were able to achieve significant reductions. The changes to system are done quickly and we are looking forward how Inform will help us to integrate artificial intelligence, web services and chatbots. Their solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.” Jonathan James, Head of Customer Services at Cambridge City Council

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Cambridge City Council

“We spoke to other councils that achieved significant reductions in call volumes before we signed up with Inform Communications. The projects started as a pilot project, and going forward we have received a lot of help and support form them. It wasn’t just put in and forgotten about, through fine tuning we were able to achieve significant reductions. The changes to system are done quickly and we are looking forward how Inform will help us to integrate artificial intelligence, web services and chatbots. Their solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.” Jonathan James, Head of Customer Services at Cambridge City Council

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