Council Tax ChatBot


The Inform Council Tax Chatbot is the answer to the challenges all Councils face in dealing with large enquiry volumes for a wide range of issues such as:

  • Moves
  • Discounts – Exemptions
  • Requesting Refunds
  • Recovery
  • Direct Debits
  • Valuation enquiries
  • Council Tax general details

Solution Benefits & Performance

  • Respond to 100% of all initial enquiries instantly 24/7/365 without agent intervention via Speech or Text
  • Provide true Omni-Channel capability  – Telephone, SMS, Mobile Web and Web-Chat, FaceBook, Messenger, Twitter channels via the same central application
  • Channel Shifts customers from telephone and email enquiries to digital
  • Migrates customers via integrated SMS and promotes Websites
  • Link to Self Service solutions, Digital Forms and Information Portals
  • Frees up key agent time by reducing enquiries to agents, reducing costs and assisting in increasing Council Tax collection

 Solution Functionality

Key features included are as follows:

  • All on-line enquiries automatically handled by the Chatbot
  • Supports Chat Lines by answering all initial Council Tax enquiries
  • Bespoke build to meet your exact requirements in presentation and content
  • Data capture and integration capability as standard
  • SMS as standard linking to the Chatbot and On-Line forms within an IVR enabled meet and greet provision
  • Comprehensive Analytics support module as standard
  • Integrated links to e-forms
  • Links to Payment lines
  • Links to your Website
  • Access to a skilled advisor at your discretion within the enquiry handle
  • Scalable to exact requirements and supported by a substantial knowledge based system


The Inform Communications complete Council Tax Chatbot is the answer to the future for you and your customers in the administration and enquiry handling.

Click here to try our Demonstration Service.

For further information on how we can provide a bespoke multi-channel support service contact us:

Further information

Try our demonstration Council Tax Chatbot or

If you have a question or want further information
call us on 01344 595 800 or just click Contact Us

Council Tax Chatbot
Contact Us

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