Chatbots utilise the latest AI technologies to provide organisations and their customers with a 24/7/365 contact channel. Interacting with customers in a way that imitates human conversation, they provide information or actionable responses wherever possible. If the chatbot isn’t able to provide an answer, it routes the enquiry to an alternative channel or human agent.
Our Council Tax Chatbot is a cloud-hosted technology that empowers us to adapt and improve the service by making changes both remotely and at short notice. This ensures that your chatbot remains responsive to any and all emerging issues faced by Local Authorities in the future.
The length of the design, build, and integration process varies depending on the size and complexity of the project but typically takes 8-10 weeks. At Inform, we’ve spent more than 30-years developing innovative customer service solutions, so we have the extensive knowledge base and experience required to guarantee a problem-free setup every time.
Data and Reporting
Chatbots are quickly becoming one of the most important analytics tools available to Local Authorities. As user behaviour shifts and we see greater adoption of digital technology, understanding how services can be adapted and improved becomes a key issue. Our analytics module provides you with real-time data that offers unprecedented insight into user habits.