Chatbots utilise the latest AI technologies to provide organisations and their customers with a 24/7/365 contact channel. Interacting with customers in a way that imitates human conversation, they provide information or actionable responses wherever possible. If the chatbot isn’t able to provide an answer, it routes the enquiry to an alternative channel or human agent.
The Inform Benefits Chatbot is a cloud-hosted technology, ensuring it remains a relevant and versatile tool, no matter what challenges Local Authorities face in the future. Changes and improvements to the service can be made as and when they are necessary, allowing the technology to shift to meet your changing needs.
The Benefits Chatbot typically takes between 8-10 weeks to design, build, and implement. However, this schedule can vary depending on the scale of the project, as well as the complexity of the chatbot. All implementation processes are designed using our comprehensive knowledge base and with the client’s needs in mind and to ensure no disruption to existing services.
Data and Reporting
The accurate capture and analysis of user data is one of the key ways in which organisations in both the public and private sectors are preparing themselves for an increasingly digital future. Our integrated analytics module provides you with all the insight you’ll need to fine-tune your existing services and identify trends that may improve future customer service provision.