Channel Shift Solutions2020-05-26T11:26:02+01:00

Channel Shift Solutions

Deliver improved customer service, reduce wait times and free up human agents with powerful, effective channel shift solutions.

Explore our suite of cutting-edge automation technologies below, or contact us to discuss a bespoke solution for your customer service provision.

Channel Shift Solutions

Deliver improved customer service, reduce wait times and free up human agents with powerful, effective channel shift solutions.

Explore our suite of cutting-edge automation technologies below, or contact us to discuss a bespoke service for your customer contact centre.

Chatbots

Migrate 90% of customers from web to Chat with our ‘plug and play’ Chatbot solutions. Ensure total engagement by integrating comprehensive support into social media and automated telephony services.

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Channel Shift Solutions

Chatbots

Migrate 90% of customers from web to Chat with our ‘plug and play’ Chatbot solutions. Ensure total engagement by integrating comprehensive support into social media and automated telephony services.

Learn more
Channel Shift Solutions
Channel Shift Solutions

Intelligent Telephony

Slash call wait times, reduce costs and improve customer satisfaction by automating 70% of phone enquiries.

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Intelligent Telephony

Slash call wait times, reduce costs and improve customer satisfaction by automating 70% of phone enquiries.

Learn more
Channel Shift Solutions

Phone to Mobile Web

Migrate customers easily from phone to digital channels with our Intelligent Mobile Web solutions.

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Channel Shift Solutions

Phone to Mobile Web

Migrate customers easily from phone to digital channels with our Intelligent Mobile Web solutions.

Learn more
Channel Shift Solutions
Channel Shift Solutions

Self Service email

Answer up to 90% of email enquiries, decrease wait times and improve the customer experience with automated email self-service.

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Self Service email

Answer up to 90% of email enquiries, decrease wait times and improve the customer experience with automated email self-service.

Learn more
Channel Shift Solutions

How Channel Shift works

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Get in touch

Three decades of innovation means we know what change looks like. It means we know how to help our clients make that change

If you’d like to discuss channel shift solutions for your organisation, get in touch with our expert team. Call us on 01344 595 800 or fill in the form below.

  • This field is for validation purposes and should be left unchanged.

Get in touch

Three decades of innovation means we know what change looks like. It means we know how to help our clients make that change

If you’d like to discus channel shift solutions for your organisation, get in touch with our expert team. Call us on 01344 595 800 or fill in the form below.

  • This field is for validation purposes and should be left unchanged.

Latest from our blog

The Difference Between Chatbots and Digital Agents

The Difference Between Chatbots and Digital Agents While Chatbots have long been touted as the future of digital customer service, there’s also considerable interest in the potential of Digital Agents. Despite these two technologies being distinct and different applications, they’re often confused. This can make it difficult for organisations looking [read more]

Latest from our blog

The Difference Between Chatbots and Digital Agents

The Difference Between Chatbots and Digital Agents While Chatbots have long been touted as the future of digital customer service, there’s also considerable interest in the potential of Digital Agents. Despite these two technologies being distinct and different applications, they’re often confused. This can make it difficult for organisations looking [read more]