Channel Shift Solutions
Deliver improved customer service, reduce wait times and free up human agents with powerful, effective channel shift solutions.
Explore our suite of cutting-edge automation technologies below, or contact us to discuss a bespoke solution for your customer service provision.
Channel Shift Solutions
Deliver improved customer service, reduce wait times and free up human agents with powerful, effective channel shift solutions.
Explore our suite of cutting-edge automation technologies below, or contact us to discuss a bespoke service for your customer contact centre.
Chatbots
Migrate 90% of customers from web to Chat with our ‘plug and play’ Chatbot solutions. Ensure total engagement by integrating comprehensive support into social media and automated telephony services.
Chatbots
Migrate 90% of customers from web to Chat with our ‘plug and play’ Chatbot solutions. Ensure total engagement by integrating comprehensive support into social media and automated telephony services.
Intelligent Telephony
Slash call wait times, reduce costs and improve customer satisfaction by automating 70% of phone enquiries.
Intelligent Telephony
Slash call wait times, reduce costs and improve customer satisfaction by automating 70% of phone enquiries.
Phone to Mobile Web
Migrate customers easily from phone to digital channels with our Intelligent Mobile Web solutions.
Phone to Mobile Web
Migrate customers easily from phone to digital channels with our Intelligent Mobile Web solutions.
Self Service email
Answer up to 90% of email enquiries, decrease wait times and improve the customer experience with automated email self-service.
Self Service email
Answer up to 90% of email enquiries, decrease wait times and improve the customer experience with automated email self-service.
How Channel Shift works
Get in touch
Three decades of innovation means we know what change looks like. It means we know how to help our clients make that change
If you’d like to discuss channel shift solutions for your organisation, get in touch with our expert team. Call us on 01344 595 800 or fill in the form below.
Get in touch
Three decades of innovation means we know what change looks like. It means we know how to help our clients make that change
If you’d like to discus channel shift solutions for your organisation, get in touch with our expert team. Call us on 01344 595 800 or fill in the form below.
Latest from our blog
The Difference Between Chatbots and Digital Agents
The Difference Between Chatbots and Digital Agents While Chatbots have long been touted as the future of digital customer service, there’s also considerable interest in the potential of Digital Agents. Despite these two technologies being distinct and different applications, they’re often confused. This can make it difficult for organisations looking [read more]
Latest from our blog
The Difference Between Chatbots and Digital Agents
The Difference Between Chatbots and Digital Agents While Chatbots have long been touted as the future of digital customer service, there’s also considerable interest in the potential of Digital Agents. Despite these two technologies being distinct and different applications, they’re often confused. This can make it difficult for organisations looking [read more]