Transforming Attitudes To Digital Within Your Organisation

Both businesses and public sector organisations are having to adopt new digital technologies and strategies at a remarkable rate in order to keep up with the demands of modern customers. However, these organisations often experience some resistance to this process of change from their own employees. Here, we take a look at five ways you can transform such attitudes and [...]

2019-06-26T09:48:56+00:00May 28th, 2019|

How AI Can Revolutionise Adult Social Care Provision

AI has now been deployed in the retail, marketing, and tech sectors for a considerable amount of time. However, it has also begun to be used to facilitate improved adult social care provision. Here, we take a look at how the technology could revolutionise the sector and ease some of the pressure facing Local Authorities. What Does Adult Social Care [...]

2019-06-26T09:48:46+00:00May 23rd, 2019|

The Digital Journey – Working Together for a Better Customer Experience

Organisations are constantly looking for ways to improve the customer experience and keep consumers happy. However, this has become increasingly complex as digital devices have changed the ways in which individuals expect to interact with businesses and Local Authorities. With this in mind, we take a look at how the digital journey can be enhanced by adapting to changes in [...]

2019-05-13T14:54:22+00:00April 30th, 2019|

How Much Does a Chatbot Cost?

When considering investing in new chat technology, there’s an understandable focus on chatbot cost. However, the potential financial benefits often go unmentioned. Here, we take a look at whether you can afford to invest in a chatbot, then ask whether you can afford NOT to invest.As always, cost is dependent on qualityIt may be a cliché, but with chatbots, you [...]

2019-04-23T12:10:18+00:00April 23rd, 2019|

Your Pain-Free Digital Transformation Strategy

If you’re hoping to transform your organisation for the 21st Century and ensure that your customers and service users are able to interact with you in a way that suits their needs, you’ll have to develop a comprehensive digital transformation strategy. Rather than investing haphazardly in new technologies and digital infrastructure projects, organisations need to consider the ways in which [...]

2019-05-13T14:57:49+00:00April 18th, 2019|

8 Ways for Local Authorities to Ease the Pain of Peak Contact Times

All Local Authority (LA) contact centres struggle with a surge in demand at some time or another. But it’s simply not cost-effective to staff contact centres to handle high demand if those employees aren’t required for most of the rest of the year. Consequently, it’s necessary to consider other ways to ease the pain of peak contact times. Here, [...]

2019-04-05T07:57:16+00:00April 5th, 2019|

What is a Smart City? A Quick Guide

The idea of the smart city has been around for a considerable amount of time. It has been explored in works of science fiction, political theory, and cinema, but usually as a distant possibility, in a future world marked by rapid and radical technological progress. However, smart city ideas and technologies are already at work in many urban environments across [...]

2018-08-30T12:19:16+00:00September 4th, 2018|

UK Attitudes to AI in Local Government are Changing

When the issue of increased use of AI in local government is raised, there’s often talk of the way in which government bodies face resistance to its adoption from residents and the general public. However, in recent years, there seems to have been a strong shift in UK attitudes towards AI. Here, we take a look at how attitudes have [...]

2019-06-25T06:44:05+00:00June 19th, 2018|

10 Omnichannel Myths That Could be Holding You Back

Due to the fact that it’s a relatively new idea, a number of myths relating to the omnichannel approach have emerged in recent years. To a large extent, these myths are based on a misunderstanding of what omnichannel systems are. Here, we take a look at 10 of the most common misconceptions surrounding omnichannel strategy and explain why people have [...]

2018-05-23T06:18:47+00:00June 12th, 2018|

How Local Councils Should Be Using Twitter In 2018

Alongside Facebook and Instagram, Twitter is regarded as one of the most important social media platforms in the world. With an estimated 12.6 million Twitter users in the UK, it’s a powerful communication tool that, despite regular naysaying, is not going anywhere in the near future Local councils in particular have found the platform to be a useful means of [...]

2018-04-03T10:46:45+00:00April 24th, 2018|
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