What is a Smart City? A Quick Guide

The idea of the smart city has been around for a considerable amount of time. It has been explored in works of science fiction, political theory, and cinema, but usually as a distant possibility, in a future world marked by rapid and radical technological progress. However, smart city ideas and technologies are already at work in many urban environments across [...]

2018-08-30T12:19:16+00:00September 4th, 2018|

UK Attitudes to AI in Local Government are Changing

When the issue of increased use of AI in local government is raised, there’s often talk of the way in which government bodies face resistance to its adoption from residents and the general public. However, in recent years, there seems to have been a strong shift in UK attitudes towards AI. Here, we take a look at how attitudes have [...]

2019-02-19T16:47:10+00:00June 19th, 2018|

10 Omnichannel Myths That Could be Holding You Back

Due to the fact that it’s a relatively new idea, a number of myths relating to the omnichannel approach have emerged in recent years. To a large extent, these myths are based on a misunderstanding of what omnichannel systems are. Here, we take a look at 10 of the most common misconceptions surrounding omnichannel strategy and explain why people have [...]

2018-05-23T06:18:47+00:00June 12th, 2018|

How Local Councils Should Be Using Twitter In 2018

Alongside Facebook and Instagram, Twitter is regarded as one of the most important social media platforms in the world. With an estimated 12.6 million Twitter users in the UK, it’s a powerful communication tool that, despite regular naysaying, is not going anywhere in the near future Local councils in particular have found the platform to be a useful means of [...]

2018-04-03T10:46:45+00:00April 24th, 2018|

How local councils should be using Facebook in 2018

With the development of online communications and social networks, local councils have been forced to operate on an increasingly large number of communication channels. As well as maintaining traditional means of communication, they’ve had to deal with a proliferation of ever-evolving online platforms in order to stay relevant and accessible. One of the ways they’ve managed this is through the [...]

2019-02-05T11:44:14+00:00April 10th, 2018|

How Chatbots Can Revolutionise The Student/Local Government Relationship

For anyone interested in customer service technology and the innovative ways in which businesses are interacting with customers, the concept of chatbots will be familiar. Having become a much-hyped piece of digital tech in recent years, we wanted to take a look at the ways in which chatbots may revolutionise a very particular relationship: that of local governments and students. [...]

2018-07-26T12:22:37+00:00March 2nd, 2018|

Channel Shift Strategy – 11 Steps to Successful Implementation

Switching to channel shift can be a daunting prospect. From ensuring seamless integration with existing systems and data, to training staff and measuring results - the devil is truly in the detail. Our expert guide will take you through the 11 steps to successful implementation: Understand your reasons for channel shift Maximise success by answering 8 key questions Get management [...]

2019-02-19T16:39:39+00:00February 19th, 2018|

Channel Shift In Local Government: What Councils Can Learn From Big Business

For years, the only way to query a bank transaction, pay a bill, request a statement, or any one of the hundreds of other everyday transactions people have with their banks was to physically walk into a branch, or pick up the phone. With the advent of digital transformations such as online portals, mobile banking, and integrated SMS for inbound/outbound [...]

2018-02-09T09:14:01+00:00February 13th, 2018|

When Channel Shift Goes Wrong: Lessons From Local Councils

Channel shift strategies are already being implemented by most councils in the UK. By funnelling visitors towards digital services and away from face-to-face and phone interactions, councils can save money while improving efficiency and customer satisfaction. Yet, despite the time and money councils are investing in channel shift, many initiatives are failing to deliver when it comes to improving customer [...]

2018-01-29T08:55:59+00:00January 17th, 2018|
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