How To Make a Chatbot Likeable

What Makes a Chatbot Likeable? All chatbot developers should be aiming to design and build chatbots that are both personable and likeable. Unless you have a very specific goal in mind, an unlikeable chatbot will alienate users and ensure they steer clear of the technology in the future. This begs the question – what makes a chatbot likeable? Here, we [...]

2019-07-04T12:40:13+00:00July 4th, 2019|

How To Make RPA Technology Work For Your Organisation

In recent years, greater adoption of digital technologies by businesses and Local Authorities has allowed these organisations to both cut costs and improve the customer experience. However, one of the most popular, emerging strategies for both public and private sector organisations is now RPA. Here, we take a look at what RPA technology is and how to leverage it [...]

2019-06-26T09:49:05+00:00June 4th, 2019|

How Much Does a Chatbot Cost?

When considering investing in new chat technology, there’s an understandable focus on chatbot cost. However, the potential financial benefits often go unmentioned. Here, we take a look at whether you can afford to invest in a chatbot, then ask whether you can afford NOT to invest.As always, cost is dependent on qualityIt may be a cliché, but with chatbots, you [...]

2019-04-23T12:10:18+00:00April 23rd, 2019|

7 Ways to Make Your Chatbot More Human

Chatbots are designed to replicate human conversation. If they’re unable to interact with customers in a natural and convincing manner, users tend to look to other customer service channels - missing a great opportunity to provide an enhanced customer experience and reduce agent dependency. With this in mind, we thought we’d take a look at seven ways you can make [...]

2019-03-28T14:55:43+00:00March 28th, 2019|

How to Make Sure Your Chatbot Is GDPR Compliant

Chatbots are becoming an increasingly important feature of customer service provision. In part, this is due to their ability to collect and process valuable customer data for use by human agents or to provide automated solutions to customer service issues. However, this data collection capacity means that chatbots must comply with the General Data Protection Regulation (GDPR). Here, we examine [...]

2019-03-28T12:31:00+00:00February 12th, 2019|

First Contact Resolution – The Ultimate Guide to Achieving It in 2019

First Contact Resolution (FCR) is one of the most important metrics you’ll utilise in the customer service environment. Customers want to have their problems resolved at the first time of asking and typically consider any customer service that requires multiple interactions to constitute poor service. This means customer satisfaction often depends upon FCR. Consequently, we thought it would be a [...]

2019-01-30T15:25:26+00:00February 5th, 2019|

Chatbot Technology in 2019: What to Expect

Chatbot technology moved forward in leaps and bounds in 2018. This year is shaping up to be even bigger and better for every organisation’s favourite money-saving, problem-solving customer service tool. With this in mind, we thought it would be a good idea to take an in-depth look at what we can expect from chatbot technology in 2019. State of the [...]

2019-01-30T17:14:33+00:00January 23rd, 2019|

Customer Satisfaction Survey Questions: What You Should Be Asking

Customer satisfaction survey questions are an excellent means of improving your service provision by identifying what it is you do well and what you could do better. However, the survey process can be vastly improved via the use of new, interactive digital technologies. Chatbots and AI systems, in particular, are having a dramatic impact on how business go about doing [...]

2019-01-30T15:24:15+00:00December 13th, 2018|

Why Free Chatbot Software Isn’t An Adequate Business Solution

If you’re considering integrating a chatbot into your customer service system, you may have considered utilising free chatbot software. While it’s a popular choice for amateur enthusiasts, it’s not always appropriate when it comes to professional services. Here, we take a look at what it offers and why it’s not an adequate business solution on its own. The best thing [...]

2018-10-30T10:00:28+00:00November 27th, 2018|
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