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15 Ways to Promote Your Chatbot

Once you’ve designed, tested and launched your new chatbot, the only thing left to do is publicise it. Increasing chatbot usage is actually one of the biggest challenges organisations face when implementing this new technology. While we have the ability to create increasingly intelligent chatbots, ensuring users are aware of their existence and convincing them [...]

By |2018-05-08T07:29:05+00:00May 22nd, 2018|Blog, Chatbots, Omnichannel|0 Comments

Omnichannel Analytics – a Guide to Measuring Success

Developing a carefully considered omnichannel strategy is quickly becoming a priority for many business and local government organisations across the country. However, without a way of measuring its performance, there’s no way to know if it’s as effective as hoped - or even if it’s having an impact at all. Here we take a look [...]

By |2018-04-24T09:15:32+00:00May 15th, 2018|Blog, Data, Omnichannel|0 Comments

5G Technology – A beginner’s guide

As the pace of technological development increases, it seems as though the next generational leap in wireless networking technologies is never too far away. 5G technology is the latest step in our journey to create ever-more powerful networks that are capable of increasingly speedy connections. This new technology could result in drastic changes to the [...]

By |2018-04-24T09:00:06+00:00May 8th, 2018|Blog, Data, Technology|0 Comments

How to Develop the Perfect Omnichannel Strategy

The idea of developing an omnichannel strategy is popular amongst business and organisations, who recognise new technologies have resulted in dramatic shifts in the way individuals interact and use services. New customer behaviours are radically altering the way organisations communicate, reach out to these individuals, and ensure the services they provide are meeting expectations. A [...]

By |2018-04-24T08:42:05+00:00May 1st, 2018|Blog, Channel Shift, Omnichannel, Uncategorized|0 Comments

Lone Worker Risk Assessment Checklist

Around 8 million people in the UK are classified as lone workers and exposed to variety of risks that need to be assessed and mitigated against if their safety is to be assured, so far as it is reasonably practicable to do so. Employers have a Duty of Care to each and everyone of their [...]

By |2018-04-24T08:27:47+00:00April 24th, 2018|Blog, Lone Worker, Uncategorized|0 Comments

How Local Councils Should Be Using Twitter In 2018

Alongside Facebook and Instagram, Twitter is regarded as one of the most important social media platforms in the world. With an estimated 12.6 million Twitter users in the UK, it’s a powerful communication tool that, despite regular naysaying, is not going anywhere in the near future Local councils in particular have found the platform to [...]

By |2018-04-03T10:46:45+00:00April 24th, 2018|Blog, Chatbots, Local Government, Social media|0 Comments

The Impact Of AI On Jobs: How To Discuss With Your Staff

Technology is often a double edged sword – it offers incredible, game-changing benefits, but has its drawbacks too. As automation in the workplace increases, more and more workers are concerned about the effect AI is going to have on their jobs and employment in general. For managers, this is somewhat of a conundrum. To turn [...]

By |2018-04-03T11:40:05+00:00April 17th, 2018|Blog, Channel Shift, Customer service|0 Comments

How local councils should be using Facebook in 2018

With the development of online communications and social networks, local councils have been forced to operate on an increasingly large number of communication channels. As well as maintaining traditional means of communication, they’ve had to deal with a proliferation of ever-evolving online platforms in order to stay relevant and accessible. One of the ways they’ve [...]

Chatbots vs IVR: The Battle for Channel Shift

The question of whether the chatbot or Interactive Voice Response (IVR) technology is the future of customer service provision is regularly raised. Both are being used to increase the number of access points available to service users and move them away from the less efficient communication channels of the past. Both are powerful tools. But [...]

By |2018-04-03T11:40:34+00:00April 3rd, 2018|Blog, Channel Shift, Chatbots, IVR|0 Comments

The Queue Waiting Game (And Why It Doesn’t Have To Happen)

We’ve all experienced the Queue Waiting Game. We all understand the frustrations of being on hold, hoping for a break in the hold music, waiting for the voice of the customer services representative to come through on the other end. Queueing can be boring, frustrating, enraging, maddening, tear-inducing and can prompt incredibly strong reactions. Consequently, [...]

By |2018-03-16T11:47:19+00:00March 2nd, 2018|Blog, Channel Shift, Customer service|0 Comments
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