/Blog

IVR Testing: The Complete Checklist

Interactive Voice Response (IVR) technology is an incredibly popular means of automating customer contact services. Not only does it free up human agents to deal with more pressing business concerns, it can also cut call waiting times, and increase customer satisfaction ratings. However, IVR systems need to operate perfectly if you’re to fully realise the [...]

By | 2018-06-29T12:19:43+00:00 July 17th, 2018|Blog, IVR|0 Comments

Chatbots For Customer Service – Just a Money-Saving Tactic?

In recent years, there’s been a great deal of talk about the rise of chatbots. Greater numbers of businesses are introducing chatbot technology into their customer service and reducing the number of calls their human agents handle. Ask most people what the main benefit of chatbots are and they’ll probably respond by telling you that [...]

By | 2018-06-29T12:20:02+00:00 July 10th, 2018|Blog, Chatbots, Customer service, Uncategorized|0 Comments

AI vs Machine Learning: What’s the difference?

In recent years, there’s been a great deal of discussion surrounding the concept of Artificial Intelligence (AI). Once deemed an unrealistic dream, modern technology has brought AI closer to reality than ever before. More recently, the term ‘machine learning’ has also grown in popularity. Often AI and machine learning are used interchangeably, and both have [...]

By | 2018-06-29T12:20:32+00:00 July 3rd, 2018|AI, Blog, Chatbots|0 Comments

IVR – the Perfect Platform for Interactive and AI Solutions?

Interactive Voice Response systems have been utilised for many years. However, that doesn’t mean they haven’t adapted and evolved with the times. The IVR technologies of today are considerably different to those that came before, and they still demonstrate great potential for future growth. One key technology that’s likely to impact the future of IVR [...]

By | 2018-05-23T06:25:57+00:00 June 26th, 2018|AI, Blog, IVR, Uncategorized|0 Comments

UK Attitudes to AI in Local Government are Changing

When the issue of increased use of AI in local government is raised, there’s often talk of the way in which government bodies face resistance to its adoption from residents and the general public. However, in recent years, there seems to have been a strong shift in UK attitudes towards AI. Here, we take a [...]

By | 2018-06-25T07:59:05+00:00 June 19th, 2018|AI, Blog, Chatbots, Local Government|0 Comments

10 Omnichannel Myths That Could be Holding You Back

Due to the fact that it’s a relatively new idea, a number of myths relating to the omnichannel approach have emerged in recent years. To a large extent, these myths are based on a misunderstanding of what omnichannel systems are. Here, we take a look at 10 of the most common misconceptions surrounding omnichannel strategy [...]

By | 2018-05-23T06:18:47+00:00 June 12th, 2018|Blog, Customer service, Local Government, Omnichannel|0 Comments

What Makes the Perfect Customer Service Chatbot? 10 Essential Features

Chatbots are often touted as the next must-have technology for businesses and governments around the globe. However, if they’re poorly developed, chatbots can be next to useless and most customers will go out of their way to avoid using them. So, what makes a good chatbot? Here, we take a look at 10 features that [...]

By | 2018-05-23T06:30:19+00:00 June 5th, 2018|Blog, Chatbots|0 Comments

15 Ways to Promote Your Chatbot

Once you’ve designed, tested and launched your new chatbot, the only thing left to do is publicise it. Increasing chatbot usage is actually one of the biggest challenges organisations face when implementing this new technology. While we have the ability to create increasingly intelligent chatbots, ensuring users are aware of their existence and convincing them [...]

By | 2018-05-08T07:29:05+00:00 May 22nd, 2018|Blog, Chatbots, Omnichannel|0 Comments

Omnichannel Analytics – a Guide to Measuring Success

Developing a carefully considered omnichannel strategy is quickly becoming a priority for many business and local government organisations across the country. However, without a way of measuring its performance, there’s no way to know if it’s as effective as hoped - or even if it’s having an impact at all. Here we take a look [...]

By | 2018-04-24T09:15:32+00:00 May 15th, 2018|Blog, Data, Omnichannel|0 Comments

5G Technology – A beginner’s guide

As the pace of technological development increases, it seems as though the next generational leap in wireless networking technologies is never too far away. 5G technology is the latest step in our journey to create ever-more powerful networks that are capable of increasingly speedy connections. This new technology could result in drastic changes to the [...]

By | 2018-04-24T09:00:06+00:00 May 8th, 2018|Blog, Data, Technology|0 Comments
Load More Posts
×
Any questions?