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8 Myths About UK Lone Workers

8 Myths About UK Lone Workers There are approximately 6 million lone workers in the UK - that’s roughly 20% of the entire working population. Despite the vast numbers of employees who work alone, there are still several common myths surrounding lone working. Here, we take a look at eight popular myths and explain why they should be revisited. [read more]

By |2019-12-12T18:19:05+01:00December 24th, 2019|0 Comments

Chatbot Technology in 2020: What to Expect

Chatbot Technology in 2020: What to Expect Chatbot technology advanced leaps and bounds in 2019. But this year is shaping up to be even bigger and better for your favourite money-saving, problem-solving customer service tool. With this in mind, we thought it would be a good idea to take an in-depth look at what we can expect from chatbot technology [read more]

By |2019-12-17T16:14:04+01:00December 17th, 2019|0 Comments

Which Call Centre Metrics Matter?

5 Call Centre Metrics You Can't Afford to Ignore The modern call centre is central to a business’ ability to deliver excellent customer service. However, at a time when squeezed budgets and cost-cutting techniques are commonplace, call centres need to be able to measure their KPIs to drive improvements and justify their spending. To do this, they must analyse a [read more]

By |2019-12-17T15:51:01+01:00December 17th, 2019|0 Comments

How to Choose a Lone Worker Solution

How to Choose a Lone Worker Solution Lone worker safety solutions play a vital role in protecting employees, providing peace of mind for lone workers, supervisors and managers, and fulfilling your health and safety obligations. However, choosing between the various solutions on offer can be difficult. Here, we take a look at six key considerations that should influence your decision. [read more]

By |2019-12-12T18:07:23+01:00December 17th, 2019|0 Comments

14 Challenges Of Chatbot Implementation (and How To Overcome Them)

Chatbot Challenges (and how to overcome them painlessly) The best way to identify and analyse the challenges associated with Chatbot implementation (and to come up with some quick fixes that’ll get your chatbot back on track), is to break them down into digestible, bite-sized chunks. Some solutions are technical, some are pretty simple, and some may surprise you. [read more]

By |2019-12-12T16:06:35+01:00December 12th, 2019|1 Comment

Mapping the User Journey – A Step By Step Guide

Mapping the User Journey - A Step By Step Guide In this guide, we’ll provide you with all the information you need to create intuitive user journey maps that allow you to monitor the way individuals interact with your organisation. Being able to accurately map the user journey ensures that you’re able to refine your service provision and identify and [read more]

By |2019-11-28T17:04:20+01:00November 28th, 2019|0 Comments

Adult Social Care in 2020 – Interactive, 24/7 & Affordable?

Adult Social Care in 2020 - Interactive, 24/7 & Affordable? With Local Authorities in the UK currently receiving more than 5,000 requests for adult care and support every day, it’s no wonder that those responsible for delivering such services are looking for more efficient ways to fulfil their obligations. As people live longer and our understanding of complex age-related health [read more]

By |2019-11-21T09:42:49+01:00November 26th, 2019|0 Comments

Lone Worker Welfare – Stress & Mental Health

Lone Worker Welfare - Stress & Mental Health If you’re responsible for lone workers operating out in the field, you’re likely aware that their jobs can be challenging. However, you may not have a complete understanding of how working alone can affect an employee’s mental and physical health. Here, we take a brief look at why lone workers may require [read more]

By |2019-10-22T13:14:05+01:00November 5th, 2019|0 Comments