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Lone Worker Welfare – Stress & Mental Health

Lone Worker Welfare - Stress & Mental Health If you’re responsible for lone workers operating out in the field, you’re likely aware that their jobs can be challenging. However, you may not have a complete understanding of how working alone can affect an employee’s mental and physical health. Here, we take a brief look at why lone workers may require [read more]

By |2019-10-22T13:14:05+01:00November 5th, 2019|0 Comments

What Session Length Can Tell You About Your Chatbot Performance

What Session Length Can Tell You About Your Chatbot Performance If you’re looking to improve your chatbot, it’s first necessary to identify what it does well and where it’s failing to live up to expectations. We do this by using specific metrics to evaluate the chatbot’s performance. Many of these metrics will be familiar to those who have experience of [read more]

By |2019-10-22T12:45:35+01:00October 29th, 2019|0 Comments

Top 5 Customer Frustrations with Chatbots

Top 5 Customer Frustrations with Chatbots Chatbots are one of the most exciting customer service technologies to emerge in a considerable amount of time. However, when bot technology is implemented poorly, it can result in customer frustration. Fortunately, chatbot specialists have a good understanding of how any flaws can be fixed quickly, easily and with a minimum of fuss. Here, [read more]

By |2019-10-22T12:07:43+01:00October 22nd, 2019|0 Comments

Lone Worker Risk Assessment Checklist

Lone Worker Risk Assessment Checklist Around 8 million people in the UK are classified as lone workers. Such workers are exposed to a range of risks, all of which need to be assessed and mitigated against - so far as it is reasonably practicable to do so. Employers have a Duty of Care to each and every one of their [read more]

By |2019-10-24T12:07:46+01:00October 22nd, 2019|0 Comments

6 Compelling Reasons Your Business Needs A Chatbot (Now)

6 Compelling Reasons Your Business Needs A Chatbot (Now) Chatbots are an increasingly popular means of improving the customer experience whilst also cutting costs. However, not all management teams recognise their potential. Here, we take a look at six of the most compelling reasons why your business needs a chatbot now, with a particular focus on how you can justify [read more]

By |2019-10-18T14:56:31+01:00October 15th, 2019|0 Comments

9 Ways to Reduce Response Times in Your Customer Service Department

How to Reduce Response Times in Your Customer Service Department If you’re interested in providing excellent customer service, you’ll likely have some understanding of the impact response time has on the way customers perceive your business. Here, we take a look at nine ways you can reduce your response time, improving your customer service provision in the process. [read more]

By |2019-09-18T17:32:25+01:00October 8th, 2019|0 Comments

How to Avoid Misroutes with Your IVR

How to Avoid Misroutes with Your IVR Misroutes occur when your IVR system is unable to direct your customers to the most suitable agent, information, or department. Misroutes typically occur because the system is designed in a way that frustrates or confuses customers. Here, we take a look at five ways you can minimise misroutes and improve your customer service. [read more]

By |2019-09-18T17:05:02+01:00October 1st, 2019|0 Comments

5 Ways to Improve Chatbot User Retention

5 Ways to Improve Chatbot User Retention Once you’ve designed, developed and deployed your chatbot, it’s time to start refining its performance. During this process, many organisations seek to improve the bot’s user retention. Here, we take a look at five of the best ways you can ensure more users come back to use your chatbot on a repeat basis. [read more]

By |2019-09-18T16:55:52+01:00September 24th, 2019|0 Comments

5 IVR Metrics You Can’t Afford to Ignore

5 IVR Metrics You Can’t Afford to Ignore If you’re trying to improve the performance of your IVR system, you need to ensure that you’re accurately measuring its current performance. This means mastering the use of a wide range of important metrics. Here, we take a look at five measures of IVR success that will help you identify when your [read more]

By |2019-09-18T16:39:19+01:00September 18th, 2019|0 Comments

How to Choose Digital Technologies for Your Organisation

How to Choose Digital Technologies for Your Organisation Deciding how your organisation invests in new technology can be remarkably difficult. Not only is this type of investment likely to cost a significant sum, it will also lay the foundations for tech development over the coming years. With this in mind, we thought it would be a good idea to offer [read more]

By |2019-10-18T15:12:14+01:00August 20th, 2019|0 Comments