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How To Make a Chatbot Likeable

What Makes a Chatbot Likeable? All chatbot developers should be aiming to design and build chatbots that are both personable and likeable. Unless you have a very specific goal in mind, an unlikeable chatbot will alienate users and ensure they steer clear of the technology in the future. This begs the question – what makes a chatbot likeable? Here, we [...]

2019-07-04T12:40:13+00:00July 4th, 2019|

Chatbot Metrics – What to Measure and Why

Chatbot Metrics – What to Measure and Why In recent years, chatbots have become a vital customer service technology and a key means of driving down costs whilst improving the customer experience. However, many organisations still fail to take advantage of advanced analytics tools and techniques to measure and optimise their chatbot’s performance. With this in mind, we [...]

2019-07-04T12:22:57+00:00June 26th, 2019|

IT Strategy vs. Digital Strategy: What’s The Difference?

If your business already has an IT strategy in place but is now beginning to develop a digital strategy, there may be questions as to what each strategy should encompass? What goes in digital and what’s included in IT? Here, we try to provide you with a comprehensive answer to a complex question – what is the difference between [...]

2019-06-26T09:49:22+00:00June 18th, 2019|

Average Handling Time – The Ultimate Guide

Anyone who has worked in or around a modern contact centre will have experience of Average Handling Time (AHT). However, many don’t fully understand why it’s so important, how it’s calculated, or what steps can be taken to improve AHT. With this in mind, we thought it a good idea to bring you our comprehensive guide to everything you [...]

2019-06-26T09:49:14+00:00June 11th, 2019|

How To Make RPA Technology Work For Your Organisation

In recent years, greater adoption of digital technologies by businesses and Local Authorities has allowed these organisations to both cut costs and improve the customer experience. However, one of the most popular, emerging strategies for both public and private sector organisations is now RPA. Here, we take a look at what RPA technology is and how to leverage it [...]

2019-06-26T09:49:05+00:00June 4th, 2019|

Transforming Attitudes To Digital Within Your Organisation

Both businesses and public sector organisations are having to adopt new digital technologies and strategies at a remarkable rate in order to keep up with the demands of modern customers. However, these organisations often experience some resistance to this process of change from their own employees. Here, we take a look at five ways you can transform such attitudes and [...]

2019-06-26T09:48:56+00:00May 28th, 2019|

How AI Can Revolutionise Adult Social Care Provision

AI has now been deployed in the retail, marketing, and tech sectors for a considerable amount of time. However, it has also begun to be used to facilitate improved adult social care provision. Here, we take a look at how the technology could revolutionise the sector and ease some of the pressure facing Local Authorities. What Does Adult Social Care [...]

2019-06-26T09:48:46+00:00May 23rd, 2019|

The Digital Journey – Working Together for a Better Customer Experience

Organisations are constantly looking for ways to improve the customer experience and keep consumers happy. However, this has become increasingly complex as digital devices have changed the ways in which individuals expect to interact with businesses and Local Authorities. With this in mind, we take a look at how the digital journey can be enhanced by adapting to changes in [...]

2019-05-13T14:54:22+00:00April 30th, 2019|

How Much Does a Chatbot Cost?

When considering investing in new chat technology, there’s an understandable focus on chatbot cost. However, the potential financial benefits often go unmentioned. Here, we take a look at whether you can afford to invest in a chatbot, then ask whether you can afford NOT to invest.As always, cost is dependent on qualityIt may be a cliché, but with chatbots, you [...]

2019-04-23T12:10:18+00:00April 23rd, 2019|

Your Pain-Free Digital Transformation Strategy

If you’re hoping to transform your organisation for the 21st Century and ensure that your customers and service users are able to interact with you in a way that suits their needs, you’ll have to develop a comprehensive digital transformation strategy. Rather than investing haphazardly in new technologies and digital infrastructure projects, organisations need to consider the ways in which [...]

2019-05-13T14:57:49+00:00April 18th, 2019|
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