Key Benefits:

  • This service could release a minimum 35% of  your agent resources and generate cumulative net value/savings from £25,000
  • Provide you with true Omni-Channel capability  – telephone, SMS, mobile web and web-chat channels via the same central application
  • Respond to 100% of all initial Telephone enquiries instantly 24/7/365 and handle 40% of the enquiries without agent intervention
  • Respond to 100%of all E-Mail/Digital enquiries instantly 24/7/365 and handle 80% of the enquiries without agent intervention

The new Inform Communications complete Housing Benefits module can be built to your exact requirements and will seamlessly channel shift enquiries to relevant agencies and Council Portals.  This can be live and supporting you in just 6 weeks and will answer all initial enquiries.  Some of the most popular areas are:


  • Making a Claim and checking Claim progress and status
  • Change of Address, Income, Savings, Bereavements
  • Disagree/Query Notification Letters
  • Payments and Over Payments
  • Landlord enquiries, Tenants Moving In/Out
  • Authorisation/LHA/Discretionary Payments/Fraud

The Housing Benefits Service provides:


  • Comprehensive 24/7/365 Customer Service answering all initial enquiries
  • Data capture and integration
  • Captures voice files converting from speech to text for data integration
  • Integrated SMS links to e-forms
  • Links to your Payment Lines
  • Links to your Website
  • Links to your Email
  • Access to a skilled advisor at your discretion
  • Full Portal Analytics support
  • Scalable to exact requirements

For further information on how we can provide a bespoke multi-channel support service from UNDER £12,000, please provide your contact details here:

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