About Us

Inform Communications is one of the most experienced, flexible and innovative providers of Customer Self Service and Channel Shift solutions in the UK.

We have over 30 years’ experience providing industry leading solutions for customer contact challenges and objectives.

About Us

Inform Communications is one of the most experienced, flexible and innovative providers of Customer Self Service and Channel Shift solutions in the UK.

We have over 30 years’ experience providing industry leading solutions for customer contact challenges and objectives.

About Us

See how Inform’s Solutions work

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Over 150 Public and Private Sector Organisations benefit from partnering with Inform
Proven results mean rapid deployment with the least level of input required from you and we get it right for you, first time, every time

Over 220 Successful Service Deployments with long term client engagements.
Our partnerships include:

  • UK Local Authorities
  • NHS Trusts
  • UK Central Government
  • International Government
  • Housing Associations
  • Charities
  • Mental Health, Youth Justice & Domestic Abuse organisations
  • Utilities
  • Travel and Tourism

Over 12.5 million successful customer enquiries resolved for our clients
Excellent customer satisfaction survey results and client testimonials

£21 million, 30,000 line capacity, multi-site platform
Giving you total security and business continuity guarantees

Proven, Tried and Tested – Operationally, Financially and Politically
Making deciding to work with us simple and effective in all ways, with quantifiable and proven time and cost saving benefits.

We will help you transform your business and communications processes, streamline and improve the customer experience, reduce your overheads and increase efficiency in both Contact Centres and Back Offices.

Flexible Service Options
From short term pilots to long term relationships. Phased multi service area implementations to full, active participation as a partner in your corporate communications strategy groups.

Ease of Implementation
We will provide you with a full service option including initial service structure and script design advice (based on proven, actual statistics), service build and secure hosting, voice recording, on-going full management and service design and recording updating, to enable your service to quickly respond to any changing needs and objectives.

Over 150 Public and Private Sector Organisations benefit from partnering with Inform
Proven results mean rapid deployment with the least level of input required from you and we get it right for you, first time, every time

Over 220 Successful Service Deployments with long term client engagements.
Our partnerships include:

  • UK Local Authorities
  • NHS Trusts
  • UK Central Government
  • International Government
  • Housing Associations
  • Charities
  • Mental Health, Youth Justice & Domestic Abuse organisations
  • Utilities
  • Travel and Tourism

Over 12.5 million successful customer enquiries resolved for our clients
Excellent customer satisfaction survey results and client testimonials

£21 million, 30,000 line capacity, multi-site platform
Giving you total security and business continuity guarantees

Proven, Tried and Tested – Operationally, Financially and Politically
Making deciding to work with us simple and effective in all ways, with quantifiable and proven time and cost saving benefits.

We will help you transform your business and communications processes, streamline and improve the customer experience, reduce your overheads and increase efficiency in both Contact Centres and Back Offices.

Flexible Service Options
From short term pilots to long term relationships. Phased multi service area implementations to full, active participation as a partner in your corporate communications strategy groups.

Ease of Implementation
We will provide you with a full service option including initial service structure and script design advice (based on proven, actual statistics), service build and secure hosting, voice recording, on-going full management and service design and recording updating, to enable your service to quickly respond to any changing needs and objectives.

Get in touch

Three decades of innovation means we know what change looks like. It means we know how to help our clients make that change.

If you need support in digital transformation, or would like to discuss ways to cut costs while improving the customer experience, get in touch with our expert team. Call us on 01344 595 800 or fill in the form.

  • This field is for validation purposes and should be left unchanged.

Get in touch

Three decades of innovation means we know what change looks like. It means we know how to help our clients make that change.

If you need support in digital transformation, or would like to discuss ways to cut costs while improving the customer experience, get in touch with our expert team. Call us on 01344 595 800 or fill in the form.

  • This field is for validation purposes and should be left unchanged.