When considering investing in new chat technology, there’s an understandable focus on chatbot cost. However, the potential financial benefits often go unmentioned. Here, we take a look at whether you can afford to invest in a chatbot, then ask whether you can afford NOT to invest.As always, cost is dependent on qualityIt may be a cliché, but with chatbots, you [...]
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Chatbots are designed to replicate human conversation. If they’re unable to interact with customers in a natural and convincing manner, users tend to look to other customer service channels - missing a great opportunity to provide an enhanced customer experience and reduce agent dependency. With this in mind, we thought we’d take a look at seven ways you can make [...]
Chatbot Services We pride ourselves on our pioneering approach to customer service technology. Our chatbot services represent the latest step in a 30-year journey that’s defined by ceaseless innovation. Capable of automating 90% of website enquiries and more than 50% of telephone enquiries, our chatbots are now being successfully deployed across both the public and private sectors, in a [...]
Chatbots are becoming an increasingly important feature of customer service provision. In part, this is due to their ability to collect and process valuable customer data for use by human agents or to provide automated solutions to customer service issues. However, this data collection capacity means that chatbots must comply with the General Data Protection Regulation (GDPR). Here, we examine [...]
Chatbot technology moved forward in leaps and bounds in 2018. This year is shaping up to be even bigger and better for every organisation’s favourite money-saving, problem-solving customer service tool. With this in mind, we thought it would be a good idea to take an in-depth look at what we can expect from chatbot technology in 2019. State of the [...]
With over 25 years experience in building and providing comprehensive intelligent IVR we have a significant knowledge base that is utilised to build successful Chatbots.
All our Chatbots are hosted and managed and we update change requests within 5 working days and sooner for urgent requirements. This is included in the provision.