Chatbots are becoming an increasingly important feature of customer service provision. In part, this is due to their ability to collect and process valuable customer data for use by human agents or to provide automated solutions to customer service issues. However, this data collection capacity means that chatbots must comply with the General Data Protection [...]
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Chatbot technology moved forward in leaps and bounds in 2018. This year is shaping up to be even bigger and better for every organisation’s favourite money-saving, problem-solving customer service tool. With this in mind, we thought it would be a good idea to take an in-depth look at what we can expect from chatbot technology [...]
With over 25 years experience in building and providing comprehensive intelligent IVR we have a significant knowledge base that is utilised to build successful Chatbots.
All our Chatbots are hosted and managed and we update change requests within 5 working days and sooner for urgent requirements. This is included in the provision.
Yes, this can easily be undertaken by using the URL's supporting your on-line presence. The Chatbot can also capture any data required real time.