//June

IVR – the Perfect Platform for Interactive and AI Solutions?

Interactive Voice Response systems have been utilised for many years. However, that doesn’t mean they haven’t adapted and evolved with the times. The IVR technologies of today are considerably different to those that came before, and they still demonstrate great potential for future growth. One key technology that’s likely to impact the future of IVR [...]

By |2018-05-23T06:25:57+00:00June 26th, 2018|AI, Blog, IVR, Uncategorized|0 Comments

UK Attitudes to AI in Local Government are Changing

When the issue of increased use of AI in local government is raised, there’s often talk of the way in which government bodies face resistance to its adoption from residents and the general public. However, in recent years, there seems to have been a strong shift in UK attitudes towards AI. Here, we take a [...]

By |2018-06-25T07:59:05+00:00June 19th, 2018|AI, Blog, Chatbots, Local Government|0 Comments

10 Omnichannel Myths That Could be Holding You Back

Due to the fact that it’s a relatively new idea, a number of myths relating to the omnichannel approach have emerged in recent years. To a large extent, these myths are based on a misunderstanding of what omnichannel systems are. Here, we take a look at 10 of the most common misconceptions surrounding omnichannel strategy [...]

By |2018-05-23T06:18:47+00:00June 12th, 2018|Blog, Customer service, Local Government, Omnichannel|0 Comments

What Makes the Perfect Customer Service Chatbot? 10 Essential Features

Chatbots are often touted as the next must-have technology for businesses and governments around the globe. However, if they’re poorly developed, chatbots can be next to useless and most customers will go out of their way to avoid using them. So, what makes a good chatbot? Here, we take a look at 10 features that [...]

By |2018-05-23T06:30:19+00:00June 5th, 2018|Blog, Chatbots|0 Comments