//April

Lone Worker Risk Assessment Checklist

Around 8 million people in the UK are classified as lone workers and exposed to variety of risks that need to be assessed and mitigated against if their safety is to be assured, so far as it is reasonably practicable to do so. Employers have a Duty of Care to each and everyone of their [...]

By |2018-04-24T08:27:47+00:00April 24th, 2018|Blog, Lone Worker, Uncategorized|0 Comments

How Local Councils Should Be Using Twitter In 2018

Alongside Facebook and Instagram, Twitter is regarded as one of the most important social media platforms in the world. With an estimated 12.6 million Twitter users in the UK, it’s a powerful communication tool that, despite regular naysaying, is not going anywhere in the near future Local councils in particular have found the platform to [...]

By |2018-04-03T10:46:45+00:00April 24th, 2018|Blog, Chatbots, Local Government, Social media|0 Comments

The Impact Of AI On Jobs: How To Discuss With Your Staff

Technology is often a double edged sword – it offers incredible, game-changing benefits, but has its drawbacks too. As automation in the workplace increases, more and more workers are concerned about the effect AI is going to have on their jobs and employment in general. For managers, this is somewhat of a conundrum. To turn [...]

By |2018-04-03T11:40:05+00:00April 17th, 2018|Blog, Channel Shift, Customer service|0 Comments

How local councils should be using Facebook in 2018

With the development of online communications and social networks, local councils have been forced to operate on an increasingly large number of communication channels. As well as maintaining traditional means of communication, they’ve had to deal with a proliferation of ever-evolving online platforms in order to stay relevant and accessible. One of the ways they’ve [...]

Data Protection Officers: What You Need To Know

With the countdown to GDPR implementation day inching into its final stages, many organisations are still unaware of the potential consequences of this influential document. One of the main areas in which many organisations find themselves unprepared is that of appointing a Data Protection Officer (DPO). The creation of this important role will be obligatory [...]

By |2018-04-09T11:44:21+00:00April 5th, 2018|Channel Shift, Data|0 Comments

Chatbots vs IVR: The Battle for Channel Shift

The question of whether the chatbot or Interactive Voice Response (IVR) technology is the future of customer service provision is regularly raised. Both are being used to increase the number of access points available to service users and move them away from the less efficient communication channels of the past. Both are powerful tools. But [...]

By |2018-04-03T11:40:34+00:00April 3rd, 2018|Blog, Channel Shift, Chatbots, IVR|0 Comments