14 Challenges Of Chatbot Implementation (and How To Overcome Them)

“Alexa, what’s the best way to deal with the challenges faced when implementing Chatbots?” Don’t hold your breath, because you may be waiting for quite a while for Alexa, Cortana, or Siri to come back with an answer for that particular conundrum. Asking a chatbot how to deal with the challenges of implementing chatbots is [...]

By |2018-04-05T16:47:55+00:00February 27th, 2018|Uncategorized|0 Comments

Local Government Digital Transformation: What’s Working Now

The ongoing process of digital transformation in local government is a key part of developing models for the coming years. As we move away from traditional ‘analogue’ methods of communication with customers and towards more digital, omni channel solutions, it pays occasionally to pause and take a look at what’s working elsewhere. The Enfield Effect [...]

By |2018-04-05T16:55:11+00:00February 20th, 2018|Uncategorized|0 Comments

Chatbots: 8 Eye-Opening Statistics To Help You Convince Management

Attempts to integrate chatbots into a system or initiate any kind of digital change can encounter hurdles along the way. However, it’s often internal resistance that can prevent a fully integrated system from being introduced, rather than protests by irate customer. In fact, it’s more likely that users are quite happy to access your various [...]

By |2018-02-09T09:13:15+00:00February 20th, 2018|Uncategorized|1 Comment

Channel Shift Strategy – 11 Steps to Successful Implementation

Switching to channel shift can be a daunting prospect. From ensuring seamless integration with existing systems and data, to training staff and measuring results - the devil is truly in the detail. Our expert guide will take you through the 11 steps to successful implementation: Understand your reasons for channel shift Maximise success by answering [...]

By |2018-07-30T15:34:57+00:00February 19th, 2018|Blog, Channel Shift, Local Government|0 Comments

Channel Shift In Local Government: What Councils Can Learn From Big Business

For years, the only way to query a bank transaction, pay a bill, request a statement, or any one of the hundreds of other everyday transactions people have with their banks was to physically walk into a branch, or pick up the phone. With the advent of digital transformations such as online portals, mobile banking, [...]

By |2018-02-09T09:14:01+00:00February 13th, 2018|Blog, Channel Shift, Local Government|0 Comments

Why IVR should still be a key element in your Channel Shift strategy

IVR (Integrated Voice Recognition) systems are a daily part of user experiences every time they call a council contact number. Integrated telephony and user-friendly IVR can not only streamline your front-of-house operations, but it can instigate a far more sophisticated and efficient internal communications system, too. In turn, IVR can result in considerable cost savings, [...]

By |2018-02-09T10:46:59+00:00February 12th, 2018|Uncategorized|0 Comments