A Quick Guide To Successful IVR Telephony

“Press 1 for Sales, press 2 for accounts…” – ah, the joys of automated response systems! But as much as people may claim to hate these computerised answer machines, the simple fact is that IVR telephony or Interactive Voice Response systems are incredibly useful for businesses, and make life much simpler for callers. They streamline [...]

By |2018-04-05T16:16:18+00:00January 17th, 2018|Blog, Channel Shift, IVR|0 Comments

Chatbot Security – What You Need To Know

While human interaction seems to be on the decline, we appear much more inclined to talk to our tech. From Siri to Alexa, the machines are starting to answer back. Now, the commercial sector is taking on board the potential of Chatbots and incorporating them into their own networks, creating a better and more user-friendly [...]

By |2018-04-05T16:30:19+00:00January 17th, 2018|Blog, Channel Shift, Chatbots|0 Comments

When Channel Shift Goes Wrong: Lessons From Local Councils

Channel shift strategies are already being implemented by most councils in the UK. By funnelling visitors towards digital services and away from face-to-face and phone interactions, councils can save money while improving efficiency and customer satisfaction. Yet, despite the time and money councils are investing in channel shift, many initiatives are failing to deliver when [...]

By |2018-01-29T08:55:59+00:00January 17th, 2018|Blog, Channel Shift, Local Government|0 Comments