//March

Keep Landlines! Removal Reduces Customer Excellence

  With the digital world expanding at a rapid pace there are many that are left behind the technology roller coaster.  More and more pressure is being placed on citizens to communicate via digital communications.   Whilst the traditional desktop telephone still exists in most office settings, despite the rise of smartphones.  It is not [...]

By |2017-03-31T08:34:50+00:00March 31st, 2017|Blog|Comments Off on Keep Landlines! Removal Reduces Customer Excellence

Improve your Recovery Collection

  Councils must reduce the amount of administration and duplication combined with the repetitive nature of teams within their offices.  The issue of debt within Councils is a hot topic and is gaining more and more airtime.  Council Tax increases in 2017 will significantly add to this issue and the debt will become greater.   [...]

By |2017-04-28T12:43:11+00:00March 20th, 2017|Blog|Comments Off on Improve your Recovery Collection

Inform 360 Smartbot – Artificial Intelligence with a Human Touch

  The Rise and Rise of Chatbots …and how they can help UK Councils to achieve Digital Transformation   According to analyst firm Gartner, the usage of Chatbots (called virtual customer assistants by Gartner) will triple through 2019 as enterprises seek to increase customer satisfaction and reduce operating costs. Source: “Seven Decision Points for Success [...]

By |2018-06-19T13:13:26+00:00March 13th, 2017|Blog|Comments Off on Inform 360 Smartbot – Artificial Intelligence with a Human Touch