Outstanding Customer Self-Service – Market Leading IVR to Digital Self Service

G-Cloud Supplier for Central Government, Local Government and the Private Sector

Well Timed, Well Informed. Customers get things done at their convenience 24/7/365

Increased efficiency

65%

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Inform Communications Ltd is offering a Complete Set of Services

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ChatBots and Virtual Agents – The Future

Our integrated Artificial Intelligence Bots are designed to save interaction time with your live agents. Versatile real time interaction 24/7 for your citizens with data capture and integration into your back-office via a comprehensive suite of API’s.

Telephony Self Service

Answers your customers calls in 2 rings, reducing their waiting time, your abandonment rates, freeing up in excess of 50% of your call answering resources

Digital Transformation

An Omni-Gateway empowering your customers to communicate ‘when, where and how’

Crisys Lone Worker Safety Monitoring

Are you responsible for the safety of your lone-workers? Crisys enables you to manage and protect your team members from just £2.45 per month.

Omni Channel Self Service

Having it all! Telephony, Email, SMS, Digital Forms and ChatBot

Professional Services

Professional Support to enhance your Customer Experience and your Service Delivery

Omni Channel Self Service

We provide integration of mobile applications, SMS and Web service connectors for enriched user experience

Phone Calls

Targeting to release 50% of your agent call answering resources

Messages

Connectivity to Digital forms and Information

Mailing

Email handling suite reducing the need for agent assistance by over 60%

What our customers are saying

We’re proud to provide market leading technology and operational support

Cambridge City Council

Please see what Cambridge City Council say about using our Self Service solutions and benefits.

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City of Edinburgh

Roaring success in terms of providing 24/7 customer service. I am confident our customers are able to access or leave accurate information 24 hours a day.

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Sandwell Metropolitan Council

Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries, providing the equivalent work of 12 F.T.E’s.

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Save time and money

A complete Departmental Telephony and integrated SMS Self Service set up in just 4 – 6 weeks and a complete Intent Driven Chatbot set up in just 12 weeks.
It is time to realise the full savings potential combined with improved 24/7 Customer Service Delivery.

Calculate your savings

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