Channel Shift and Customer Contact Solutions2018-11-07T10:33:28+00:00

Deliver Outstanding Customer Self-Service – Market Leading IVR with integrated SMS, Chatbots and Digital Self Service Solutions

Exceptional Customer Service delivery 24/7/365. Reduce costs and improve your Customer Experience and Customer Journey.

Increased efficiency

65%
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Inform Communications Ltd is offering a Complete Set of Services

ChatBots and Virtual Agents – The Future

Our integrated Artificial Intelligence Bots are designed to save interaction time with your live agents. Versatile real time interaction 24/7 for your citizens with data capture and integration into your back-office via a comprehensive suite of API’s.

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ChatBot Blogs
Student Bot
Environmental Bot
Council Tax Bot
Benefits Bot
Registrations Bot
Elections Bot
Parking Bot
Planning Bot

Omni Channel Self Service

We provide integration of mobile applications, SMS and Web service connectors for enriched user experience

What our customers are saying

We’re proud to provide market leading technology and operational support

Cambridge City Council

Please see what Cambridge City Council say about using our Self Service solutions and benefits.

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City of Edinburgh

Roaring success in terms of providing 24/7 customer service. I am confident our customers are able to access or leave accurate information 24 hours a day.

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Sandwell Metropolitan Council

Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries, providing the equivalent work of 12 F.T.E’s.

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Save time and money

A complete Departmental Telephony and integrated SMS Self Service set up in just 4 – 6 weeks and a complete Intent Driven Chatbot set up in just 12 weeks.
It is time to realise the full savings potential combined with improved 24/7 Customer Service Delivery.

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The Top 10 Complaints About Customer Service https://t.co/FXTdjbUEUr

T-Mobile Have Killed Their IVR – Should You Do the Same? https://t.co/zy8oJw30y9

We are delighted that @FifeCouncil will be using @Inform_comms Revenues and Benefits service for the 7th year! Always improving and providing great Customer Service to their citizens #CustomerService #SelfService #CustomerExperience

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Use our online calculator to find out how much you can save.

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Let’s discuss your tailored Self Service solution

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