Customer Self-Service Solutions
Powerful. Flexible. Affordable.
Revolutionise the customer experience and dramatically reduce costs with our suite of powerful customer self-service solutions.
Backed by over 30 years’ experience, Inform’s self-serve technologies automate high-volume enquiries and free up your skilled agents to focus on tasks that truly require a human touch.
Provide the support customers want, when they want it, with a 24/7, omnichannel service incorporating Chat, SMS, Intelligent Telephony and more.
Customer Self-Service Solutions
Powerful. Flexible. Affordable.
Revolutionise the customer experience and dramatically reduce costs with our suite of powerful customer self-service solutions.
Backed by over 30 years’ experience, Inform’s self-serve technologies automate high-volume enquiries and free up your skilled agents to focus on tasks that truly require a human touch.
Provide the support customers want, when they want it, with a 24/7, omnichannel service incorporating Chat, SMS, Intelligent Telephony and more.
Chatbots
Automate 90% of website enquiries and more than 50% of telephone enquiries with Inform’s cloud-hosted Chatbot service.
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Telephony Solutions
Reduce wait times, increase customer satisfaction and automate up to 70% of telephone enquiries with Intelligent Telephony.
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Self-Service Email
Handle more than 90% of email enquiries without the need for agent intervention with our self-service email solutions.
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Chatbots
Automate 90% of website enquiries and more than 50% of telephone enquiries with Inform’s cloud-hosted Chatbot service. LEARN MORE
Telephony Solutions
Reduce wait times, increase customer satisfaction and automate up to 70% of telephone enquiries with Intelligent Telephony. LEARN MORE
Self-Service Email
Handle more than 90% of email enquiries without the need for agent intervention with our self-service email solutions. LEARN MORE
Why Choose Us?
Inform Communications is one of the most experienced, flexible and innovative providers of Customer Self Service and Channel Shift solutions in the UK. We have over 30 years’ experience providing industry leading solutions for customer contact challenges and objectives.
We’ll work with you to transform your business and communications processes, streamline and improve the customer experience, reduce your overheads and increase efficiency in both Contact Centres and Back Offices.
Unparalleled experience working with the Local Government sector means we understand budgetary constraints and the need for efficiency more than most. That’s why driving greater efficiency, reducing costs, and increasing revenue form the cornerstone of our service provision, whether for public or private sector organisations.
Our commitment to providing truly flexible and effective solutions means we don’t just build the self-serve technology; we create the scripts and full content as well. The result is an affordable self-serve solution that’s bespoke to your organisation’s needs and can be ready to use just 6 weeks.
Why Inform?
We can help you transform your business and communications processes, streamline and improve the customer experience, reduce your overheads and increase efficiency in both Contact Centres and Back Offices.
We know that many organisations face budgetary restraints. That’s why driving greater efficiency, reducing costs, and increasing revenue form the cornerstone of our service provision. Our commitment to flexible implementation means we tailor our services to your needs.
