Channel Shift and Customer Contact Solutions2018-12-12T11:12:29+00:00

Complete Channel Shift and Customer Contact Self-Service Solutions

Inform Communications have been providing channel shift and customer contact solutions for over 25 years. Our expert team can help you transform your business and communications processes, streamline and improve the customer experience, reduce your overheads and increase efficiency.

Increased efficiency

65%
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Inform Communications Ltd is offering a Complete Set of Services

ChatBots and Virtual Agents – The Future

Our integrated Artificial Intelligence Bots are designed to save interaction time with your live agents. Versatile real time interaction 24/7 for your citizens with data capture and integration into your back-office via a comprehensive suite of API’s.

We have the following full demos available:
Council Tax                        Environmental
Parking                                Benefits
Registrations                     Planning
Students                             Elections

Chatbots

Omni Channel Self Service

We provide integration of mobile applications, SMS and Web service connectors for enriched user experience

What our clients say

We’re proud to provide market leading technology and operational support

Cambridge City Council

Please see what Cambridge City Council say about using our Self Service solutions and benefits.

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City of Edinburgh

Roaring success in terms of providing 24/7 customer service. I am confident our customers are able to access or leave accurate information 24 hours a day.

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Sandwell Metropolitan Council

Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries, providing the equivalent work of 12 F.T.E’s.

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Save time and money

A complete Departmental Telephony and integrated SMS Self Service set up in just 4 – 6 weeks and a complete Intent Driven Chatbot set up in just 12 weeks.
It is time to realise the full savings potential combined with improved 24/7 Customer Service Delivery.

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Latest Blogs

1312, 2018

Customer Satisfaction Survey Questions: What You Should Be Asking

Customer satisfaction survey questions are an excellent means of improving your service provision by identifying what it is you do well and what you could do better. However, the survey process can be vastly improved via the use of new, interactive digital technologies. Chatbots and AI systems, […]

412, 2018

Set up and Go? Why Automation Still Needs Your Attention

In all types of automated software, bugs and defects are both common and inevitable. As much as developers would like their creations to be entirely error-free, there are too many variables and inputs for this to happen. It’s why testing and maintenance are essential features of any […]

2711, 2018

Why Free Chatbot Software Isn’t An Adequate Business Solution

If you’re considering integrating a chatbot into your customer service system, you may have considered utilising free chatbot software. While it’s a popular choice for amateur enthusiasts, it’s not always appropriate when it comes to professional services. Here, we take a look at what it offers and […]

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Let’s discuss your tailored Self Service solution

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