Channel Shift and Customer Contact Solutions2019-04-02T06:49:41+00:00

Complete Channel Shift and Customer Contact Self-Service Solutions

Inform Communications have been providing channel shift and customer contact solutions for over 30 years.

Our expert team can help you transform your business and communications processes, streamline and improve the customer experience, reduce your overheads and increase efficiency.

Complete Channel Shift and Customer Contact Self-Service Solutions

Inform Communications have been providing channel shift and customer contact solutions for over 30 years.

Our expert team can help you transform your business and communications processes, streamline and improve the customer experience, reduce your overheads and increase efficiency.

Increased Efficiency

65%

Calls answered this month

0

Hours saved this year

0

Client savings last month

0

Client annual savings

0

Three decades of innovation means we know what change looks like. It means we know how to help our clients make that change.

Inform Communications Ltd is the most experienced, flexible and innovative provider of Self Service, Digital and Channel Shift services in the UK, with over 30 years’ experience in providing industry leading solutions to your customer contact challenges and objectives.

We will help you transform your business and communications processes, streamline and improve the customer experience, reduce your overheads and increase efficiency in both Contact Centres and Back Offices.

We recognise that many organisations face budgetary restraints. That’s why driving greater efficiency, reducing costs, and increasing revenue form the cornerstone of our service provision. Our commitment to flexible implementation means we tailor our services to your needs.

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Whether it’s short-term pilots or long-term partnerships, we provide the missing piece of the puzzle.

Without well-researched content, your technical solutions aren’t fit for purpose. That’s why we specialise in the creation of ‘plug and play’ organisation-specific scripts. Whether it’s chatbots, self-service email or telephony services, we don’t just build the technology – we bring it to life.

Our tailor-made content and solutions balance automation and human agency, automating high-volume enquiries and allowing your skilled agents to focus on those tasks that require a truly human touch.  Meeting customers’ needs means providing customer service out of office hours. Our solutions ensure 24/7 customer service is both achievable and affordable.

A holistic approach to customer contact

We believe in joined-up thinking. So we provide the means to connect your customer contact channels and influence channel shift, delivering a more complete service in the process. Cloud technology ensures your infrastructure allows for growth by enabling us to securely deploy new services and applications whenever and wherever they’re needed.

Achieving measurable success with over 150 public and private sector organisations means we have the experience required to get it right first time, every time.

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Explore our services

Chatbots

Automate 90% of website enquiries and over 50% of telephone enquiries

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Telephony

Automate 71% of phone enquiries and free up your agents’ time 

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Email Self Service

Handle over 90% of email enquiries without the need for agent intervention

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Worker safety

Protect your vulnerable lone workers from just £2.45 per month

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Channel shift

Easily migrate customers from Telephone to Digital & SMS usage

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What our clients say

“Roaring success in terms of providing 24/7 customer service. I am confident our customers are able to access or leave accurate information 24 hours a day.”

“Their solution gave us exactly the results we were looking for in terms of call volume reduction and Channel Shift.”

“Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries, providing the equivalent work of 12 F.T.E’s.”

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