Omni-Channel Solutions for Outstanding Customer Experiences

G-Cloud Supplier for Central Government, Local Government and the Private Sector

Delivering success through innovation with Channel Shift and Digital Transformation linking Telephony, On-Line Digital forms, SMS and Chatbots in a versatile single built application.

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FTE Saved this year

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Annual Saving for our clients

65%

Increased FTE efficiency

The Most Complete set of services

Innovation implemented

Inform Communications is the most experienced flexible and innovative market leader of Channel Shift and Digital transformation services building industry leading solutions.

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ChatBots and Virtual Agents – The Future

Our integrated Artificial Intelligence Bots are designed to save interaction time with your live agents. Versatile real time interaction 24/7 for your citizens with data capture and integration into your back-office via a comprehensive suite of API’s.

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ChatBot Blogs

Telephony Self Service

Telephony Self Service answering all your calls in two rings, reducing long waiting times and high abandonment rates -targeting to release 50% of your agent call answering resources.

Digital Transformation

Email handling suite reducing the need for agent assistance by over 60%, providing a comprehensive Q&A tool with integrated or standalone e-Forms and SMS provision.

Crisys Lone Worker Safety Monitoring

Are you responsible for the safety of your lone-workers? Crisys enables you to manage and protect your team members from just £2.45 per month.

Omni Channel Self Service

Channel shift and integration between Telephony, SMS and Digital in a single built versatile application.

Professional Services

Professional support for consultancy, surveys, proactive engagement tools and product evaluations and purchase.

Inform 360 SmartBots

Inform 360 “Smartbots” can make interaction and enquiry handling simple and easy to use and improve the customer experience.

Omni Channel Self Service

We provide integration of mobile applications, SMS and Web service connectors for enriched user experience

Phone Calls

Targeting to release 50% of your agent call answering resources

Messages

Connectivity to Digital forms and Information

Mailing

Email handling suite reducing the need for agent assistance by over 60%

What our customers are saying

We’re proud to provide market leading technology and operational support

Cambridge City Council

Please see what Cambridge City Council say about using our Self Service solutions and benefits.

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City of Edinburgh

Roaring success in terms of providing 24/7 customer service. I am confident our customers are able to access or leave accurate information 24 hours a day.

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Sandwell Metropolitan Council

Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries, providing the equivalent work of 12 F.T.E’s.

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Save time and money

A complete Departmental Telephony and integrated SMS Self Service set up in just 4 – 6 weeks and a complete Intent Driven Chatbot set up in just 12 weeks.
It is time to realise the full savings potential combined with improved 24/7 Customer Service Delivery.

Calculate your savings

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Monthly saving for our clients