Complete Channel Shift and Customer Contact Self-Service Solutions
Inform Communications have been providing channel shift and customer contact solutions for over 30 years. Our expert team can help you transform your business and communications processes, streamline and improve the customer experience, reduce your overheads and increase efficiency.
Increased efficiency
ChatBots and Virtual Agents – The Future
Our integrated Artificial Intelligence Bots are designed to save interaction time with your live agents. Versatile real time interaction 24/7 for your citizens with data capture and integration into your back-office via a comprehensive suite of API’s.
We have the following full demos available:
Council Tax Environmental
Parking Benefits
Registrations Planning
Students Elections
Housing
Omni Channel Self Service
We provide integration of mobile applications, SMS and Web service connectors for enriched user experience
What our clients say
We’re proud to provide market leading technology and operational support
Cambridge City Council
Please see what Cambridge City Council say about using our Self Service solutions and benefits.
City of Edinburgh
Roaring success in terms of providing 24/7 customer service. I am confident our customers are able to access or leave accurate information 24 hours a day.
Sandwell Metropolitan Council
Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries, providing the equivalent work of 12 F.T.E’s.
Save time and money
A complete Departmental Telephony and integrated SMS Self Service set up in just 4 – 6 weeks and a complete Intent Driven Chatbot set up in just 12 weeks.
It is time to realise the full savings potential combined with improved 24/7 Customer Service Delivery.
Latest Blogs
How to Make Sure Your Chatbot Is GDPR Compliant
Chatbots are becoming an increasingly important feature of customer service provision. In part, this is due to their ability to collect and process valuable customer data for use by human agents or to provide automated solutions to customer service issues. However, this data collection capacity means that […]
First Contact Resolution – The Ultimate Guide to Achieving It in 2019
First Contact Resolution (FCR) is one of the most important metrics you’ll utilise in the customer service environment. Customers want to have their problems resolved at the first time of asking and typically consider any customer service that requires multiple interactions to constitute poor service. This means […]
Customer Service Trends in 2019 – 7 Key Changes to Look Out For
Now that 2018 has come to an end, it’s time to take a look at what lies ahead for the customer service industry. This year is shaping up to be particularly important for self-serve and AI technologies in the customer service sector and radical changes are just […]
Calculate your savings
Use our online calculator to find out how much you can save.
Contact Us
Let’s discuss your tailored Self Service solution