Deliver Outstanding Customer Self-Service – Market Leading IVR with integrated SMS, Chatbots and Digital Self Service Solutions
Exceptional Customer Service delivery 24/7/365. Reduce costs and improve your Customer Experience and Customer Journey.
Increased efficiency
ChatBots and Virtual Agents – The Future
Our integrated Artificial Intelligence Bots are designed to save interaction time with your live agents. Versatile real time interaction 24/7 for your citizens with data capture and integration into your back-office via a comprehensive suite of API’s.
Omni Channel Self Service
We provide integration of mobile applications, SMS and Web service connectors for enriched user experience
What our customers are saying
We’re proud to provide market leading technology and operational support
Cambridge City Council
Please see what Cambridge City Council say about using our Self Service solutions and benefits.
City of Edinburgh
Roaring success in terms of providing 24/7 customer service. I am confident our customers are able to access or leave accurate information 24 hours a day.
Sandwell Metropolitan Council
Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries, providing the equivalent work of 12 F.T.E’s.
Save time and money
A complete Departmental Telephony and integrated SMS Self Service set up in just 4 – 6 weeks and a complete Intent Driven Chatbot set up in just 12 weeks.
It is time to realise the full savings potential combined with improved 24/7 Customer Service Delivery.
With just over a week to go, we are excited to be making final preparations for @LocalGovForum in Cheshire. It is looking like a brilliant Event, from the Speakers through to the delegates. #CustomerJourney, #CustomerExperience #ChatBots' #AI, #CustomerChoices #SelfService Thank you to everyone, delegates and speakers, for an excellent Event @CXStrategyForum in Oxford. It was great to meet so many industry leaders and share the Customer Experiences and Journeys! #CustomerExperience #CustomerJourney #Enhancing #CustomerChoices @Inform_comms You can try our demos for Student, Council Tax, Benefits and Environmental https://t.co/PV4KADbXMh Simple to use and another way to reach out to your Customers in an interactive way #CustomerChoices #SelfService #AnytimeAnywhere @Inform_comms are delighted to showcase our latest video and demos for ChatBots, another fantastic service for your Customers to experience: https://t.co/dke5pZfAMt Take a look and let us know what you think about ChatBots #CustomerExperience #Choices #CustomerJourney
Calculate your savings
Use our online calculator to find out how much you can save.
Contact Us
Let’s discuss your tailored Self Service solution