Complete Channel Shift and Customer Contact Self-Service Solutions
Inform Communications have been providing channel shift and customer contact solutions for over 25 years. Our expert team can help you transform your business and communications processes, streamline and improve the customer experience, reduce your overheads and increase efficiency.
Increased efficiency
ChatBots and Virtual Agents – The Future
Our integrated Artificial Intelligence Bots are designed to save interaction time with your live agents. Versatile real time interaction 24/7 for your citizens with data capture and integration into your back-office via a comprehensive suite of API’s.
We have the following full demos available:
Council Tax Environmental
Parking Benefits
Registrations Planning
Students Elections
Housing
Omni Channel Self Service
We provide integration of mobile applications, SMS and Web service connectors for enriched user experience
What our clients say
We’re proud to provide market leading technology and operational support
Cambridge City Council
Please see what Cambridge City Council say about using our Self Service solutions and benefits.
City of Edinburgh
Roaring success in terms of providing 24/7 customer service. I am confident our customers are able to access or leave accurate information 24 hours a day.
Sandwell Metropolitan Council
Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries, providing the equivalent work of 12 F.T.E’s.
Save time and money
A complete Departmental Telephony and integrated SMS Self Service set up in just 4 – 6 weeks and a complete Intent Driven Chatbot set up in just 12 weeks.
It is time to realise the full savings potential combined with improved 24/7 Customer Service Delivery.
Latest Blogs
Customer Satisfaction Survey Questions: What You Should Be Asking
Customer satisfaction survey questions are an excellent means of improving your service provision by identifying what it is you do well and what you could do better. However, the survey process can be vastly improved via the use of new, interactive digital technologies. Chatbots and AI systems, […]
Set up and Go? Why Automation Still Needs Your Attention
In all types of automated software, bugs and defects are both common and inevitable. As much as developers would like their creations to be entirely error-free, there are too many variables and inputs for this to happen. It’s why testing and maintenance are essential features of any […]
Why Free Chatbot Software Isn’t An Adequate Business Solution
If you’re considering integrating a chatbot into your customer service system, you may have considered utilising free chatbot software. While it’s a popular choice for amateur enthusiasts, it’s not always appropriate when it comes to professional services. Here, we take a look at what it offers and […]
Calculate your savings
Use our online calculator to find out how much you can save.
Contact Us
Let’s discuss your tailored Self Service solution