/Omnichannel

15 Ways to Promote Your Chatbot

Once you’ve designed, tested and launched your new chatbot, the only thing left to do is publicise it. Increasing chatbot usage is actually one of the biggest challenges organisations face when implementing this new technology. While we have the ability to create increasingly intelligent chatbots, ensuring users are aware of their existence and convincing them [...]

By | 2018-05-08T07:29:05+00:00 May 22nd, 2018|Blog, Chatbots, Omnichannel|0 Comments

Omnichannel Analytics – a Guide to Measuring Success

Developing a carefully considered omnichannel strategy is quickly becoming a priority for many business and local government organisations across the country. However, without a way of measuring its performance, there’s no way to know if it’s as effective as hoped - or even if it’s having an impact at all. Here we take a look [...]

By | 2018-04-24T09:15:32+00:00 May 15th, 2018|Blog, Data, Omnichannel|0 Comments

How to Develop the Perfect Omnichannel Strategy

The idea of developing an omnichannel strategy is popular amongst business and organisations, who recognise new technologies have resulted in dramatic shifts in the way individuals interact and use services. New customer behaviours are radically altering the way organisations communicate, reach out to these individuals, and ensure the services they provide are meeting expectations. A [...]

By | 2018-04-24T08:42:05+00:00 May 1st, 2018|Blog, Channel Shift, Omnichannel, Uncategorized|0 Comments
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