/Local Government

How Local Councils Should Be Using Twitter In 2018

Alongside Facebook and Instagram, Twitter is regarded as one of the most important social media platforms in the world. With an estimated 12.6 million Twitter users in the UK, it’s a powerful communication tool that, despite regular naysaying, is not going anywhere in the near future Local councils in particular have found the platform to [...]

By | 2018-04-03T10:46:45+00:00 April 24th, 2018|Blog, Chatbots, Local Government, Social media|0 Comments

How local councils should be using Facebook in 2018

With the development of online communications and social networks, local councils have been forced to operate on an increasingly large number of communication channels. As well as maintaining traditional means of communication, they’ve had to deal with a proliferation of ever-evolving online platforms in order to stay relevant and accessible. One of the ways they’ve [...]

By | 2018-04-03T11:40:26+00:00 April 10th, 2018|Blog, Channel Shift, Chatbots, Local Government, Social media|0 Comments

How Chatbots Can Revolutionise The Student/Local Government Relationship

For anyone interested in customer service technology and the innovative ways in which businesses are interacting with customers, the concept of chatbots will be familiar. Having become a much-hyped piece of digital tech in recent years, we wanted to take a look at the ways in which chatbots may revolutionise a very particular relationship: that [...]

By | 2018-03-06T11:06:54+00:00 March 2nd, 2018|Blog, Chatbots, Local Government|0 Comments

How to Implement Channel Shift – A Complete Guide

Switching an organisation to a channel shift strategy can be a daunting prospect. From ensuring seamless integration with existing systems and data, to training staff and measuring results - the devil is truly in the detail. Use our complete, step-by-step guide to channel shift implementation to make sure all your bases are covered and your [...]

By | 2018-04-05T16:39:42+00:00 February 19th, 2018|Blog, Channel Shift, Local Government|0 Comments

Channel Shift In Local Government: What Councils Can Learn From Big Business

For years, the only way to query a bank transaction, pay a bill, request a statement, or any one of the hundreds of other everyday transactions people have with their banks was to physically walk into a branch, or pick up the phone. With the advent of digital transformations such as online portals, mobile banking, [...]

By | 2018-02-09T09:14:01+00:00 February 13th, 2018|Blog, Channel Shift, Local Government|0 Comments

When Channel Shift Goes Wrong: Lessons From Local Councils

Channel shift strategies are already being implemented by most councils in the UK. By funnelling visitors towards digital services and away from face-to-face and phone interactions, councils can save money while improving efficiency and customer satisfaction. Yet, despite the time and money councils are investing in channel shift, many initiatives are failing to deliver when [...]

By | 2018-01-29T08:55:59+00:00 January 17th, 2018|Blog, Channel Shift, Local Government|0 Comments
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