/IVR

Chatbots vs IVR: The Battle for Channel Shift

The question of whether the chatbot or Interactive Voice Response (IVR) technology is the future of customer service provision is regularly raised. Both are being used to increase the number of access points available to service users and move them away from the less efficient communication channels of the past. Both are powerful tools. But [...]

By | 2018-04-03T11:40:34+00:00 April 3rd, 2018|Blog, Channel Shift, Chatbots, IVR|0 Comments

A Quick Guide To Successful IVR Telephony

“Press 1 for Sales, press 2 for accounts…” – ah, the joys of automated response systems! But as much as people may claim to hate these computerised answer machines, the simple fact is that IVR telephony or Interactive Voice Response systems are incredibly useful for businesses, and make life much simpler for callers. They streamline [...]

By | 2018-04-05T16:16:18+00:00 January 17th, 2018|Blog, Channel Shift, IVR|0 Comments
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