15 Ways to Promote Your Chatbot

Once you’ve designed, tested and launched your new chatbot, the only thing left to do is publicise it. Increasing chatbot usage is actually one of the biggest challenges organisations face when implementing this new technology. While we have the ability to create increasingly intelligent chatbots, ensuring users are aware of their existence and convincing them [...]

By | 2018-05-08T07:29:05+00:00 May 22nd, 2018|Blog, Chatbots, Omnichannel|0 Comments

How Local Councils Should Be Using Twitter In 2018

Alongside Facebook and Instagram, Twitter is regarded as one of the most important social media platforms in the world. With an estimated 12.6 million Twitter users in the UK, it’s a powerful communication tool that, despite regular naysaying, is not going anywhere in the near future Local councils in particular have found the platform to [...]

By | 2018-04-03T10:46:45+00:00 April 24th, 2018|Blog, Chatbots, Local Government, Social media|0 Comments

How local councils should be using Facebook in 2018

With the development of online communications and social networks, local councils have been forced to operate on an increasingly large number of communication channels. As well as maintaining traditional means of communication, they’ve had to deal with a proliferation of ever-evolving online platforms in order to stay relevant and accessible. One of the ways they’ve [...]

By | 2018-04-03T11:40:26+00:00 April 10th, 2018|Blog, Channel Shift, Chatbots, Local Government, Social media|0 Comments

Chatbots vs IVR: The Battle for Channel Shift

The question of whether the chatbot or Interactive Voice Response (IVR) technology is the future of customer service provision is regularly raised. Both are being used to increase the number of access points available to service users and move them away from the less efficient communication channels of the past. Both are powerful tools. But [...]

By | 2018-04-03T11:40:34+00:00 April 3rd, 2018|Blog, Channel Shift, Chatbots, IVR|0 Comments

How Chatbots Can Revolutionise The Student/Local Government Relationship

For anyone interested in customer service technology and the innovative ways in which businesses are interacting with customers, the concept of chatbots will be familiar. Having become a much-hyped piece of digital tech in recent years, we wanted to take a look at the ways in which chatbots may revolutionise a very particular relationship: that [...]

By | 2018-03-06T11:06:54+00:00 March 2nd, 2018|Blog, Chatbots, Local Government|0 Comments

Chatbot Security – What You Need To Know

While human interaction seems to be on the decline, we appear much more inclined to talk to our tech. From Siri to Alexa, the machines are starting to answer back. Now, the commercial sector is taking on board the potential of Chatbots and incorporating them into their own networks, creating a better and more user-friendly [...]

By | 2018-04-05T16:30:19+00:00 January 17th, 2018|Blog, Channel Shift, Chatbots|0 Comments
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