Omni-Channel Solutions for Outstanding Customer Experiences
G-Cloud Supplier for Central Government, Local Government and the Private Sector
Delivering success through innovation with Channel Shift and Digital Transformation linking Telephony, On-Line Digital forms, SMS and Chatbots in a versatile single built application.
Increased FTE efficiency
The Most Complete set of services
Innovation implemented
Inform Communications is the most experienced flexible and innovative market leader of Channel Shift and Digital transformation services building industry leading solutions.
ChatBots and Virtual Agents – The Future
Our integrated Artificial Intelligence Bots are designed to save interaction time with your live agents. Versatile real time interaction 24/7 for your citizens with data capture and integration into your back-office via a comprehensive suite of API’s.
Omni Channel Self Service
We provide integration of mobile applications, SMS and Web service connectors for enriched user experience
What our customers are saying
We’re proud to provide market leading technology and operational support
Cambridge City Council
Please see what Cambridge City Council say about using our Self Service solutions and benefits.
City of Edinburgh
Roaring success in terms of providing 24/7 customer service. I am confident our customers are able to access or leave accurate information 24 hours a day.
Sandwell Metropolitan Council
Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries, providing the equivalent work of 12 F.T.E’s.
Save time and money
A complete Departmental Telephony and integrated SMS Self Service set up in just 4 – 6 weeks and a complete Intent Driven Chatbot set up in just 12 weeks.
It is time to realise the full savings potential combined with improved 24/7 Customer Service Delivery.
True Omni-Channel
The service includes a complete library of integrated forms as well as the functionality to link to Council forms for a seamless provision
We are looking forward to seeing you at @SHExpo over the next few days! We will be on Stand L350 #loneworkersupport #healthandsafety With only a few days to go, we are excited to see you at the @SHExpo. Remember, we will be on Stand L350! #healthandsafety #loneworkersupportservices https://t.co/SaCLGuL0sR We are looking forward to seeing you at @SHExpo over the next few days! We will be on Stand L350 #loneworkersupport #healthandsafety With only a few days to go, we are excited to see you at the @SHExpo. Remember, we will be on Stand L350! #healthandsafety #loneworkersupportservices https://t.co/SaCLGuL0sR With only a few days to go, we are excited to see you at the @SHExpo. Remember, we will be on Stand L350! #healthandsafety #loneworkersupportservices Only a few weeks to go @SHExpo! We will be on Stand L350) so register for FREE now and we look forward to seeing you there @Inform_comms https://t.co/NYCqZbABla
Calculate your savings
Use our online calculator to find out how much you can save.
Contact Us
Let’s discuss your tailored Self Service solution