Channel Shift and Customer Contact Solutions 2018-03-28T10:14:44+00:00

Omni-Channel Solutions for Outstanding Customer Experiences

G-Cloud Supplier for Central Government, Local Government and the Private Sector

Delivering success through innovation with Channel Shift and Digital Transformation linking Telephony, On-Line Digital forms, SMS and Chatbots in a versatile single built application.

Calls answered this month
Amount saved last month
FTE Saved this year
Annual Saving for our clients

Increased FTE efficiency

The Most Complete set of services

Innovation implemented

Inform Communications is the most experienced flexible and innovative market leader of Channel Shift and Digital transformation services building industry leading solutions.

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Our integrated Artificial Intelligence Bots are cutting edge, providing intent driven versatile real time interaction 24/7 for your citizens with real time data capture and integration via a comprehensive suite of API’s.

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Omni Channel Self Service

We provide integration of mobile applications, SMS and Web service connectors for enriched user experience

What our customers are saying

We’re proud to provide market leading technology and operational support

Bristol Council

We reduced the volume of calls by 30%, Self Service has proved to be valuable tool in our channel shift strategy.

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City of Edinburgh

Roaring success in terms of providing 24/7 customer service. I am confident our customers are able to access or leave accurate information 24 hours a day.


Sandwell Metropolitan Council

Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries, providing the equivalent work of 12 F.T.E’s.

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Save time and money

A complete Departmental Telephony and integrated SMS Self Service set up in just 4 – 6 weeks and a complete Intent Driven Chatbot set up in just 12 weeks.
It is time to realise the full savings potential combined with improved 24/7 Customer Service Delivery.

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Calls answered this month
Monthly saving for our clients

True Omni-Channel

The service includes a complete library of integrated forms as well as the functionality to link to Council forms for a seamless provision

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What an amazing Event @LocalGovForum 2018! It was great to meet so many interesting people and to share the vision for #Digitaltransformation #customerexperience @Inform_comms

How to Develop the Perfect Omnichannel Strategy

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Use our online calculator to find out how much you can save.


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Let’s discuss your tailored Self Service solution

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