Delivering success through innovation with Channel Shift and Digital Transformation linking Telephony, On-Line Digital forms, SMS and Chatbots in a versatile single built application.
Increased FTE efficiency
Inform Communications is the most experienced flexible and innovative market leader of Channel Shift and Digital transformation services building industry leading solutions.
Our integrated Artificial Intelligence Bots are cutting edge, providing intent driven versatile real time interaction 24/7 for your citizens with real time data capture and integration via a comprehensive suite of API’s.
Telephony Self Service answering all your calls in two rings, reducing long waiting times and high abandonment rates -targeting to release 50% of your agent call answering resources.
Email handling suite reducing the need for agent assistance by over 60%, providing a comprehensive Q&A tool with integrated or standalone e-Forms and SMS provision.
Are you responsible for the safety of your lone-workers? Crisys enables you to manage and protect your team members from just £2.45 per month.
Channel shift and integration between Telephony, SMS and Digital in a single built versatile application.
Professional support for consultancy, surveys, proactive engagement tools and product evaluations and purchase.
Inform 360 “Smartbots” can make interaction and enquiry handling simple and easy to use and improve the customer experience.
We provide integration of mobile applications, SMS and Web service connectors for enriched user experience
Targeting to release 50% of your agent call answering resources
Connectivity to Digital forms and Information
Email handling suite reducing the need for agent assistance by over 60%
We’re proud to provide market leading technology and operational support
We reduced the volume of calls by 30%, Self Service has proved to be valuable tool in our channel shift strategy.
Roaring success in terms of providing 24/7 customer service. I am confident our customers are able to access or leave accurate information 24 hours a day.
Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries, providing the equivalent work of 12 F.T.E’s.
Your service is setup and live between 4-6 weeks. It is time to start realising the full savings potentail.
The service includes a complete library of integrated forms as well as the functionality to link to Council forms for a seamless provision
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Inform Communication@Inform_comms·18h Challenges of Main Billing & Peak Recovery? Improve your Customer Journey! #customerjourney #mainbilling #solutionsReply on TwitterRetweet on TwitterLike on TwitterTwitterInform Communication@Inform_comms·15 Feb Essential Reading On Chatbot Security #cybersecurity #chatbots #localgov
https://t.co/QURZSHwdQ0 Reply on TwitterRetweet on TwitterLike on TwitterTwitterInform Communication@Inform_comms·14 Feb Your #IVR Questions Answered #Localgov #Tech #Automation https://t.co/Gw9hjUU4d6 Reply on TwitterRetweet on TwitterLike on Twitter1TwitterLoad More...
Challenges of Main Billing & Peak Recovery? Improve your Customer Journey! #customerjourney #mainbilling #solutions
Essential Reading On Chatbot Security #cybersecurity #chatbots #localgov
Your #IVR Questions Answered #Localgov #Tech #Automation https://t.co/Gw9hjUU4d6
Use our online calculator to find out how much you can save.
Let’s discuss your tailored Self Service solution