Omni-Channel Solutions for Outstanding Customer Experiences
G-Cloud Supplier for Central Government, Local Government and the Private Sector
Delivering success through innovation with Channel Shift and Digital Transformation linking Telephony, On-Line Digital forms, SMS and Chatbots in a versatile single built application.
Increased FTE efficiency
The Most Complete set of services
Innovation implemented
Inform Communications is the most experienced flexible and innovative market leader of Channel Shift and Digital transformation services building industry leading solutions.
Chatbots
Our integrated Artificial Intelligence Bots are cutting edge, providing intent driven versatile real time interaction 24/7 for your citizens with real time data capture and integration via a comprehensive suite of API’s.
Omni Channel Self Service
We provide integration of mobile applications, SMS and Web service connectors for enriched user experience
What our customers are saying
We’re proud to provide market leading technology and operational support
Bristol Council
We reduced the volume of calls by 30%, Self Service has proved to be valuable tool in our channel shift strategy.
City of Edinburgh
Roaring success in terms of providing 24/7 customer service. I am confident our customers are able to access or leave accurate information 24 hours a day.
Sandwell Metropolitan Council
Since implementation the service has answered approximately 23,000 calls per month and successfully retained and resolved 62% of these enquiries, providing the equivalent work of 12 F.T.E’s.
Save time and money
A complete Departmental Telephony and integrated SMS Self Service set up in just 4 – 6 weeks and a complete Intent Driven Chatbot set up in just 12 weeks.
It is time to realise the full savings potential combined with improved 24/7 Customer Service Delivery.
True Omni-Channel
The service includes a complete library of integrated forms as well as the functionality to link to Council forms for a seamless provision
How Local Councils Should Be Using Twitter In 2018 https://t.co/t0XbrVidwm There is still time to register for this amazing event! Come and join us @LocalGovForum @Inform_comms #customerexperience #digitaltransformation We are attending @LocalGovForum 15/16 May 2018. This was an amazing event with great speakers last year, register for free and come and join us @Inform_comms The Impact Of AI On Jobs: How To Discuss With Your Staff https://t.co/nQpEcuIGzU
Calculate your savings
Use our online calculator to find out how much you can save.
Contact Us
Let’s discuss your tailored Self Service solution